Dental Front Desk Assistant

Replies within 24 hours

Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Paid holidays

Dental Front Desk Assistant - Durham, NC

Our established general dentistry practice in Durham, NC seeking a friendly and dependable Front Desk Assistant to support front office operations and help provide an excellent patient experience.

What We’re Looking For:

Minimum 1 year of dental front desk experience

Experience with scheduling, patient check-in/check-out, and front desk workflow

Knowledge of dental insurance, billing, and patient accounts preferred

Strong communication, customer service, and multitasking skills

Positive, professional, and team-oriented attitude

What You'll Do:

Welcome and assist patients in a friendly, professional manner

Answer phone calls, respond to messages, and schedule appointments

Support patient check-in/check-out and maintain accurate patient records

Maintain accurate patient records and update systems as needed

Assist with insurance verification, billing, collections, and account follow-up

Ensure the front desk is clean, organized, and welcoming

Deliver excellent customer service and resolve patient inquiries promptly

Work closely with the clinical and administrative team to support patient care

What We Offer:

Pay: $19–$23/hour, based on experience

Benefits: medical, dental, vision and life insurance

401(k)

Paid time off

Schedule:

Monday through Friday

Daytime hours

8-hour shifts

In-person position

Compensation: $19.00 - $23.00 per hour

Careers at Friendly Dental Group

Friendly Dental Group is a dentist-owned dental practice group serving the Greater Charlotte area withover 30 office locations. For nearly two decades, we’ve built our reputation on providing consistent, high-quality dental care while creating stable, professional careers for the teams who support our practices every day.

We believe in doing things the right way—clear expectations, strong leadership, and respect for our people and our patients.

Why Work at Friendly Dental Group

We offer long-term career opportunities in a growing organization that values structure, accountability, and teamwork.

Team members can expect:

A stable, established dental practice group with local leadership

Multiple locations across the Greater Charlotte area, offering flexibility and growth opportunities

Clear job responsibilities and performance expectations

Competitive compensation based on role and experience

Supportive management and well-defined operational processes

Many of our employees grow within the organization by taking on expanded responsibilities or moving into leadership roles as new offices open and teams grow.

Our Work Environment

Friendly Dental Group practices operate in a professional, patient-focused clinical environment. We emphasize:

Team collaboration and communication

Operational consistency across all locations

Compliance with dental, healthcare, and workplace regulations

Respect for patients, coworkers, and clinical standards

We’re looking for individuals who value reliability, professionalism, and contributing to a well-run practice.

Career Opportunities

We regularly hire for positions across our offices, including:

General Dentists and Specialty Providers

Dental Hygienists

Dental Assistants (DA1, DA2, EDDA)

Front Office and Patient Care Coordinators

Office Managers and Regional Leadership

Corporate and Administrative Support Roles

Each position includes a detailed job description outlining responsibilities, qualifications, and expectations.

What We Look For

Successful candidates at Friendly Dental Group typically demonstrate:

Relevant education, licensure, or experience for the role

Strong communication and interpersonal skills

Dependability and attention to detail

Ability to work effectively in a team-based clinical environment

Willingness to follow established policies, procedures, and compliance standards

We value experience—but we place equal importance on attitude, work ethic, and professionalism.

Equal Opportunity Employer

Friendly Dental Group is an Equal Opportunity Employer. We are committed to maintaining a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

Join the Friendly Dental Group Team

If you’re looking for a professional dental organization with multiple locations, established systems, and opportunities for long-term growth, Friendly Dental Group offers a place to build a career—not just find a job.

Why Join Friendly Dental Group?

Rewarding Careers Built on Support, Structure, and Opportunity

At Friendly Dental Group, we believe in rewarding dedication, professionalism, and initiative. We are committed to creating a workplace where team members feel supported, valued, and positioned for long-term success.

Competitive Pay & Growth Opportunity

We provide top-market compensation aligned with experience and responsibility. Team members who contribute to practice growth and operational excellence have opportunities to increase their earning potential over time.

Comprehensive Benefits Package

We offer medical, dental, vision, and 401(k) options designed to support you and your family’s long-term financial security.

Supplemental Insurance Options

In addition to core medical benefits, we offer access to supplemental insurance plans such as accident, critical illness, disability, and other voluntary coverage options. These plans provide added financial protection and flexibility, allowing team members to choose coverage that best fits their individual needs.

Paid Time Off & Holidays

We value work-life balance and provide paid holidays and PTO to help you recharge and stay focused.

Employee Services & Discount Programs

We provide convenient access to important employment information through our secure online employee services portal. Employees can update personal information, review pay statements and tax documents, access benefits details, and manage other employment-related records in one centralized location. As an added benefit, the portal also provides access to exclusive discounts on travel, hotels, car rentals, cell phone plans, entertainment, shopping, and more — helping employees save on both everyday expenses and special occasions.

Continuing Education & Professional Development

We encourage ongoing learning through continuing education courses, skill development opportunities, and hands-on training. Friendly Dental offers ongoing continuing education to ensure our team members remain confident, compliant, and prepared.

Modern, Technology-Driven Facilities

Our offices are equipped with digital X-rays, paperless charting systems, and updated clinical technology to create efficient workflows and an elevated patient experience.

Career Advancement Opportunities

With multiple locations throughout the greater Charlotte area, we offer meaningful opportunities for internal promotion. Strong performance, initiative, and leadership are recognized and rewarded.

Stable, Established Organization

Privately owned and operated by local dentists, Friendly Dental Group has proudly served our communities for decades. Our dentist-led leadership provides long-term stability, clear operational direction, and a strong clinical foundation — giving professionals the structure and support needed to build a lasting career.

Team-Oriented Culture

We foster a respectful and collaborative environment where communication, accountability, and patient care remain our top priorities. Every team member plays a vital role in delivering an exceptional patient experience.