Dental Front Desk Associate

About the Position:
As our Front Desk Associate, you'll set the tone for every family's visit — from their first phone call to their check-out. This role is ideal for someone who genuinely enjoys working with children and families, thrives in a fast-paced environment, and takes pride in creating a smooth, positive experience for everyone who walks through our doors.

What You'll Do
Guest Relations & Patient Experience
Greet patients and families warmly as they arrive, helping children and parents feel comfortable and at ease
Serve as a friendly, professional first impression for the practice — in person and on the phone
Manage a busy, kid-friendly waiting area, keeping it organized, clean, and welcoming
Scheduling & Front Desk Operations
Schedule, confirm, and reschedule patient appointments using our practice management software
Answer incoming calls, respond to voicemails, and manage patient inquiries in a timely, courteous manner
Check patients in and out efficiently, minimizing wait times
Send appointment reminders and follow up on missed appointments
Patient Records & Administrative Support
Collect and enter new patient information, ensuring accuracy and completeness
Maintain and update patient records in compliance with HIPAA guidelines
Scan, file, and organize patient documents and forms
Assist with correspondence, mailings, and general office administration
Insurance & Billing Support
Verify dental insurance coverage and benefits prior to appointments
Collect co-pays and outstanding balances at time of service
Assist patients with billing questions and payment plan options
Coordinate with our billing team on claims and insurance follow-up as needed
Team Collaboration
Communicate effectively with clinical staff to keep the daily schedule running smoothly
Flag scheduling conflicts, urgent patient needs, or special accommodations to the clinical team
Support office flow during busy periods, including help with patient transitions between check-in, treatment, and check-out
What We're Looking For
Previous front desk, customer service, or administrative experience (dental or medical office experience a plus, but not required)
A genuine warmth and patience with children and their families
Strong communication and multitasking skills
Comfort with computers and learning new software (Dentrix)
Reliable, punctual, and detail-oriented, attention to detail
Bilingual is a plus
A team player who thrives in a busy, people-centered environment
Able to multitask and thrive in a busy multi-dentist office setting working with a close knit team of 5
What We Offer
Competitive pay based on experience
A supportive, close-knit team environment
About Us
High House Pediatric Dentistry is a growing pediatric dental practice in Cary, NC, dedicated to providing exceptional, family-centered dental care in a warm, welcoming environment. We're looking for a friendly, organized, and detail-oriented Front Desk Associate to be the first point of contact for our patients and their families.

Pay: $18.00 - $24.00 per hour
Benefits:
401(k) matching
Health insurance
Paid time off
Work Location: In person