Dental Front Desk Coordinator

Are you looking for a career, not just a job? Someone who thrives on setting and surpassing goals, knows how to build and nurture relationships with patients, and wants to grow with a company? Come interview with Advanced Dental Center, we're a family-owned group with strong culture, real teamwork, and four offices across Louisville, with our fifth opening on Taylorsville Road in the heart of Jeffersontown in August 2026.

We're hiring our Front Desk Coordinator now, so you can train and integrate with us at one of our existing Louisville offices and walk into the new Jeffersontown practice on day one already knowing the team, the systems, and the way we do things.

About the role
The Front Desk Coordinator is the "first impression" of Advanced Dental Center — the warm voice on the phone, the welcoming face at the door, and the liaison between patients and our back-office team. You'll handle the scheduling, insurance verification, treatment-plan conversations, and payment workflows that turn first-time visits into lifelong patients. This position reports to the Office Manager.

A day at the front desk
Warmly greet and build rapport with patients as they arrive
Promptly respond to phone calls, voicemails, texts, and emails
Check patients in and out for scheduled appointments
Verify upcoming appointments by phone, text, and email
Sweep the schedule daily — surface conversions, unconfirmed visits, outstanding balances, and signed treatment plans that need follow-up
Build the schedule with proactive outreach — phone, text, and email
Maintain and update patient profiles in Open Dental
Walk patients through their treatment plans, estimated insurance coverage, and warranty options
Verify dental insurance benefits and collect copays before appointments
Present theDental Saver Discount Plan to uninsured patients
Pull end-of-day reports
Ensure required documentation is on file prior to every appointment
Keep reception and front-desk areas clean and welcoming
What you bring
High school diploma or equivalent (required)
Previous dental front-office experience strongly preferred
Excellent verbal and written communication
Comfort multitasking in a fast-paced environment
Strong computer skills — Open Dental experience a plus
HIPAA awareness and a commitment to patient confidentiality
Organized, self-directed, and genuinely team-oriented
A warm, patient-first attitude — the kind of person who remembers names
Able to sit for extended periods in a typical office environment
What ADC brings
Competitive hourly pay plus a monthly bonus program
Health and vision insurance
Free dental care for you, plus a family discount
401(k) with company match
PTO for full-time team members and paid holidays
Continuing education, training, and a real job-growth plan
Tuition discount with Sullivan University
Employee referral bonus
Employee recognition program
Philanthropy program rooted in the Louisville community
What happens next
If this sounds like the right fit, apply today. Our HR Manager will reach out within one business day to set up an initial phone call.

Welcome to the family.

Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
401(k) matching
Employee discount
Referral program
Work Location: In person