Dental Front Desk Coordinator

Join a practice where the Patient experience comes first.

At Magnolia Dentistry, we believe going to the dentist should feel different at our office. We are a privately owned, modern, luxury dental practice designed to provide an exceptional patient experience from the moment someone walks through our doors.

We are looking for a service-oriented, highly organized, professional and positive Front Office Coordinator who enjoys building relationships and creating an outstanding experience for every patient. As a front office coordintator in our office, you will become one of the leaders of our patient experience and play an important role in day to day operations and the continued growth of our practice.

What You’ll Do
As our Front Office Coordinator, you’ll oversee the daily flow of the front office while ensuring every patient receives exceptional service.

Patient Experience
Welcome every patient with warmth and professionalism
Build long-term relationships with patients through excellent customer service
Answer phones, texts, and emails promptly and professionally
Schedule new and existing patients efficiently
Manage same-day treatment opportunities
Fill cancellations and maximize the schedule
Confirm appointments and reduce no-shows
Check patients in and out
Ensure patients leave understanding their next treatment steps
Perform patient treatment follow-up calls
Creating VIP experiences for new patients and returning patients
Manage new patient onboarding and paperwork completion
Treatment Coordination & Financial
Present treatment plans confidently when needed
Discuss financial arrangements and payment options
Help patients understand insurance benefits with the help of our Insurance Coordinator
Increase treatment acceptance through excellent communication
Coordinate specialty referrals
Follow up on unscheduled treatment
Track outstanding treatment plans
Collect patient balances
Process payments and financing applications
Reconcile daily collections & payments
Maintain accurate financial records
Scheduling & Office Flow
Manage provider schedules for maximum productivity
Balance hygiene and doctor schedules
Monitor schedule gaps and last minute cancellations, and proactively fill openings
Monitoring unscheduled treatment reports
Coordinate lab cases and delivery appointments as needed
Ensure all appointments are properly scheduled before patients arrive
Work through recall and overdue patient management
Assist with reactivation of inactive patients
Reviewing the next day’s schedule for completeness
Administrative Duties
Manage the Opening and Closing of the front office
Maintain accurate patient records
Scan and upload documents
Review incoming referrals
Verify patient information
Manage incoming mail and office correspondence
Order front office supplies
Keep the reception area clean, organized, and welcoming
Assist with office projects as needed
Maintaining HIPAA compliance
Marketing & Practice Growth
Encourage online reviews
Track new patient referrals
Assist with practice promotions and events
Help create an exceptional first impression that encourages word-of-mouth referrals
What We're Looking For
Our ideal candidate is:
Friendly and genuinely enjoys helping people
Exceptionally organized
Detail-oriented
Professional in appearance and communication
Self-motivated
Positive mindset
Able to multitask efficiently
Coachable and eager to learn
Dependable and accountable
A team player who enjoys supporting others
Comfortable having financial conversations
Passionate about creating an outstanding patient experience
Preferred Qualifications
1-2+ years of dental front office experience preferred
Experience presenting treatment plans
Knowledge of dental insurance
Dental terminology knowledge
Strong computer skills
Experience with Dentrix Ascend (preferred but not required)
Experience with patient financing (CareCredit, Cherry, etc.)
Excellent phone etiquette
Strong written and verbal communication skills
What Success Looks Like
A successful Front Office Coordinator:
Keeps the schedule productive, full, and organized
Creates an exceptional experience for every patient
Minimizes scheduling gaps and cancellations
Collects payments confidently and professionally
Communicates proactively with the team
Stays motivated and is a self-starter
Why You’ll Love Working Here
We believe our team deserves the same exceptional experience we provide our patients.

We offer:
Competitive hourly pay
Paid holidays
Paid vacation
Employee dental benefits
Employee health insurance
Supportive team environment
Beautiful modern office
State-of-the-art technology
Growth opportunities within the practice
Monday–Thursday schedule (patient hours are 8:30 AM - 4:30 PM)
No evenings or weekends
A Few Things We Value
At Magnolia Dentistry, we hire for character just as much as experience.

We value people who:
Treat every patient with kindness, patience, and warmth
Take initiative and are self motivated
Communicate honestly and respectfully
Own mistakes and learn from them
Believe every detail matters
Strive for excellence every day
Ready to Join Our Team?

If you’re looking for more than just a job—if you want to be part of a team that genuinely cares about its patients, supports one another, and takes pride in creating an exceptional experience every day—we’d love to meet you.

Pay: $18.00 - $23.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Experience:
Dental Front Office: 1 year (Required)
Work Location: In person