Dental Front Desk Coordinator

Join Our Premier Dental Team: Adult Dentistry of Ballantyne & Harrell Dental Implant Center
4-Day Workweek, Fridays Off in Most Weeks
For 26 years, Dr. Robert Harrell has been Ballantyne’s trusted provider of high-end general dentistry and advanced dental implant care. We are a solo-owned, 100% fee-for-service practice known for personalized care, exceptional outcomes, and thousands of successful implant cases. As our practice grows, we’re adding a front desk professional to be the voice and face of our office.

Position: Front Desk Coordinator
A Modern Front Office, Without the Chaos
We use AI tools to answer overflow calls and handle online appointment booking. That means fewer missed calls, fewer interruptions, and more time for you to give every patient in front of you (or on the line) your full attention. You’ll oversee these tools, review what they capture, and follow up personally where a human touch matters.

Why You’ll Love Working Here
Full-time pay on a 4-day schedule
26-year reputation for excellence and 5-star patient experience
High-value, low-volume schedule, not a chaotic corporate environment
Modern technology, including AI-assisted phones and online scheduling, CBCT, and digital workflows
On-site Natural Smile Dental Lab
Warm, supportive, drama-free culture
A true work-life balance schedule: Monday–Thursday, with only occasional Friday hours if needed
What You’ll Do
Greet patients and be the polished first impression of our practice
Answer phones and email promptly and professionally
Manage appointment requests and keep the schedule running smoothly
Review and confirm AI-handled calls and online bookings, and follow up as needed
Verify insurance benefits and file claims on patients’ behalf (we are fee-for-service, so experience explaining out-of-network benefits is a plus)
Collect payments, post transactions, and explain balances clearly and kindly
Handle patient correspondence, recall reminders, and records requests
Check patients in and out, and prepare new patient paperwork
What We Offer
4-day workweek with long weekends most weeks
Consistent Monday–Thursday schedule (7:30–4:00), with occasional Friday hours if needed
Competitive benefits package
Paid training, including on our practice software and AI tools
Supportive, drama-free environment
Who Thrives Here
Warm, polished, and emotionally intelligent
Organized, detail-oriented, and dependable
Calm and gracious on a busy phone day
Comfortable with technology and curious about new tools
Takes pride in getting the details right, from the schedule to the ledger
Our Ideal Candidate Has
2+ years of dental front office experience (preferred)
Working knowledge of dental insurance verification and claims
Experience with payment collection and patient accounts
Strong phone and written communication skills
Familiarity with dental practice management software (CareStack a plus)
Motivated applicants from upscale hospitality or medical offices are encouraged to apply. We’ll train the right person.

Compensation
$44,000–$48,000 per year, based on experience, plus benefits, on a 4-day workweek.

Ready to Join Us?

Email your resume and a brief note about a time you turned a frustrated customer or patient into a happy one to: workwithus@adultdentistryofballantyne.com
We’re not just filling a position. We’re looking for the right person to make every patient feel welcome from the very first call.

Pay: $44,000.00 - $48,000.00 per year
Benefits:
Dental insurance
Paid time off
Work Location: In person