Dental Front Desk Coordinator & Assistant Manager

Front Desk Coordinator/Assistant Manager for Pediatric Dental Office
We have one of the most important jobs in dentistry: shaping a child's very first impression of what going to the dentist feels like. Done right, kids walk through our doors excited, leave smiling, and grow up genuinely looking forward to their next visit. That's the experience we build here, every single day.

The telephone is the most important piece of equipment in our office. It's the first voice a parent hears, and it sets the tone for everything that follows. The right person in this role makes that first call feel like the beginning of something great.

Our high-tech pediatric dental practice in Basking Ridge is looking for a full-time Front Desk Coordinator/Assistant Manager. We're a close-knit team who genuinely enjoy showing up and working together. We take training seriously, we believe in clear communication over guesswork, and we care as much about how our team feels at the end of the day as we do about how our patients feel.

The Coordinator is the first line of customer service for all children and their families entering our office. They will greet patients, check them in, schedule future appointments, and handle incoming phone calls. They will assist in making sure families receive the best possible care as we pride ourselves on going above and beyond to provide an incredible dental experience!

We're looking for someone who genuinely enjoys helping families and likes learning new things. The candidate must have a warm, professional demeanor and be computer savvy.

For the right candidate, this role offers genuine opportunity to grow into a broader operational and leadership role within the practice over time.

Here's what that looks like day to day, and what we're hoping to find in our next team member:
What Success Looks Like:
Warmly greet and care for children and their families during their appointment
Discuss treatment plans and present financial co-payments to parents for procedures accurately and clearly
Enter and scan patient data, associated documentation, and insurance information with attention to detail
Answer phone calls, schedule appointments, and manage appointment schedule
Verify and enter insurance coverage and benefits correctly, before quoting families
Collect and post payments at the time of service
Verify and submit insurance claims, and electronically deposit checks
Stay on top of daily communications, including voicemail, office email, and patient report follow-up with other health care providers
Use Open Dental and our digital systems to keep patient records, scheduling, and communication accurate and seamless
Support practice projects, including marketing, social media, and ongoing schedule review
Maintain a clean and friendly waiting area
Growing Into the Assistant Manager Role:
As you grow into the Assistant Manager portion of this role, opportunities may include supporting team scheduling and coverage planning, assisting with onboarding and training new front desk team members, helping audit and improve office workflows and protocols, and taking on increasing ownership of practice projects.

Must Have:
Demonstrated ability to manage multiple simultaneous demands without dropping tasks
Strong attention to detail
Reliable with detailed, multi-step processes, even when the office gets busy
Professional appearance and demeanor
Computer proficient and tech savvy
Strong, proactive communication with patients and with your team
Ability to prioritize tasks and work effectively through interruptions
Ability to interact with children and parents in a caring and thoughtful manner
Excellent written and verbal communication skills
If you are enthusiastic, friendly, and a quick learner, we are looking for you! Please submit both a Cover Letter and Resume for consideration.

Schedule: Monday through Thursday, 8:00 AM to 6:00 PM, with a half-day Friday.

Job Type: Full-time
Compensation: Competitive pay, commensurate with experience
Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Retirement plan
Uniforms provided
Work Location: In person
Check out our socials to get to know us!

Instagram: https://www.instagram.com/smileworkspediatricdentistry/
Facebook: https://www.facebook.com/SmileWorksPediatricDentistry/
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Retirement plan
Ability to Commute:
Basking Ridge, NJ 07920 (Preferred)
Work Location: In person