Dental Front Desk Coordinator

Cosmetic Dentistry of the Carolinas – Huntersville, NC
We are looking for an experienced dental front office professional to join our team at Cosmetic Dentistry of the Carolinas. Our practice is a boutique, fee-for-service general and cosmetic dental office focused on personalized care, strong patient relationships, and a high standard of service.

This position is best suited for someone who has significant dental office experience, enjoys interacting with patients, and is confident managing the many moving pieces of the front desk. We are looking for someone who is dependable, proactive, organized, and genuinely enjoys being part of a team.

Hours: Monday–Thursday, 8:00 AM–4:00 PM
What You'll Do
Manage patient check-in and check-out
Answer incoming calls and assist new and existing patients
Schedule appointments and maintain an organized, productive schedule
Coordinate treatment and help patients schedule recommended care
Review treatment fees and payment options with patients
Assist patients with financing options when needed
Collect payments and maintain accurate account information
Submit dental insurance claims as a courtesy to our patients
Follow up with patients regarding treatment and scheduling
Maintain accurate patient information and documentation in Dentrix
Communicate with doctors, assistants, and hygiene throughout the day
Help anticipate patient needs and ensure each visit runs smoothly
Contribute wherever needed as part of a collaborative dental team
Qualifications
Minimum 3 years of dental office experience required
Prior dental front desk, scheduling, patient coordination, or treatment coordination experience
Warm, welcoming, and personable, with a natural ability to make patients feel comfortable and cared for
Strong communication and customer service skills
Comfortable discussing treatment costs and financial arrangements
Professional, friendly, and confident when interacting with patients
Highly organized with excellent attention to detail
Able to prioritize and manage multiple responsibilities
Dependable with strong follow-through
Proactive and able to recognize what needs to be done without waiting to be asked
Team-oriented and willing to help coworkers when needed
Our Practice
Cosmetic Dentistry of the Carolinas is a fee-for-service practice. We are not in-network with dental insurance companies; however, we file dental insurance claims for our patients as a courtesy.

Our patients choose our office for personalized attention and high-quality dental care, so the front office plays an important role in creating that experience from the patient's first phone call through completion of treatment.

Benefits
Competitive compensation based on experience
Monthly bonus potential of $1,000+
50% employer-paid health insurance or monthly health insurance contribution
401(k) with employer match
Paid Time Off
Practice-paid access to a financial wellness consultant
Employee and family discounts on dental treatment
We're looking for someone interested in becoming a long-term member of our team. If you have strong dental front-office experience, enjoy taking care of patients, and take pride in doing your job well, we'd love to hear from you.

Pay: $23.00 - $28.00 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Experience:
Dental Patient Coordinator: 2 years (Required)
Work Location: In person