Dental Front Desk Coordinator – Private Practice

At Parkway Dental Care, we pride ourselves on providing exceptional dental care to the Garland community in a warm, family-oriented environment. We are a modern private general dentistry practice looking for a friendly, organized, and dependable Dental Front Desk Coordinator to join our team.

If you enjoy connecting with patients, are comfortable multitasking, and take pride in creating a positive patient experience, we would love to meet you!

We are looking for someone who is interested in building a long-term career with our practice and becoming an important part of our small, supportive team.

Key Responsibilities
As our Front Desk Coordinator, you will help keep the front office running smoothly and ensure our patients receive excellent service from the moment they arrive until they leave.

Your responsibilities will include:
Patient Experience: Warmly greeting patients and creating a friendly, welcoming environment
Check-In & Check-Out: Efficiently checking patients in and out and making sure all necessary information is completed
Phones: Answering incoming calls professionally, assisting patients with questions, and directing calls appropriately
Scheduling: Scheduling, rescheduling, and optimizing appointments using Open Dental
Appointment Confirmations: Making confirmation calls and following up with patients regarding upcoming appointments
Patient Communication: Responding to patient messages, texts, and emails in a timely and professional manner
Payments: Collecting copays, deductibles, and outstanding patient balances and communicating financial information clearly and respectfully
Insurance: Reviewing insurance information and assisting patients with basic insurance and financial questions
Teamwork: Communicating effectively with the clinical team to help maintain an efficient daily schedule
Recall & Follow-Up: Assisting with patient recall and reactivation as needed
Qualifications
Required:
Excellent customer service and communication skills
Friendly, professional, and positive attitude
Strong attention to detail and organizational skills
Ability to multitask and stay calm in a busy environment
Professional and confident phone communication
Dependable, punctual, and responsible
Comfortable discussing patient payments and balances in a professional, non-confrontational manner
Ability to work well with a small team
Preferred:
1+ year of dental front-office experience
General dentistry experience
Experience with Open Dental, Dentrix, Eaglesoft, or other dental software
Familiarity with dental terminology and insurance
Experience with patient scheduling and dental billing
Spanish/English or other bilingual skills are a plus
Dental front-office experience is preferred, but we are willing to train the right person who has excellent customer-service skills, a strong work ethic, and a willingness to learn.

The Ideal Candidate
We are looking for someone who is:
Warm and personable with patients
Organized and detail-oriented
Confident and professional
Comfortable asking for and collecting patient payments
A good communicator
Reliable and accountable
A positive team player
Able to take initiative and work independently
Looking for a stable, long-term position
Compensation
$17–$22 per hour, depending on experience and qualifications.

Candidates with strong dental front-office experience, insurance knowledge, and dental software experience may be considered at the higher end of the range.

Schedule: Full-time, Tuesday–Friday with occasional Saturdays
Location: Parkway Dental Care — Garland, TX 75040
If you are looking for a professional, friendly private dental practice where you can grow and become part of a close-knit team, we would love to hear from you!

Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
401(k)
401(k) 2% match
401(k) matching
Dental insurance
Employee discount
Financial planning services
On-the-job training
Paid time off
Paid training
Professional development assistance
Retirement plan
Experience:
Dental office: 1 year (Preferred)
Work Location: In person