Dental Front Desk / Insurance and Scheduling Coordinator

SmileCraft Dental Studio is seeking a motivated and organized dental insurance and scheduling coordinator to join our team! The ideal candidate will be responsible for managing insurance verifications, scheduling patient appointments, and ensuring smooth daily operations at our dental office
Key Responsibilities:
Perform insurance verifications to confirm coverage and benefits.

Schedule and confirm patient appointments, coordinating with the dental team to optimize patient flow.

Answer and manage incoming phone calls, emails, and text messages in a professional manner.

Assist patients with understanding their insurance coverage and treatment costs.

Manage lab cases by checking in cases, scheduling deliveries, and tracking lab invoices.

Handle patient inquiries, providing excellent customer service and addressing concerns effectively.

Ensure all insurance documentation is up-to-date and accurate.

Qualifications:
High school diploma or equivalent; additional education in healthcare administration is a plus.

Experience with dental insurance verification and scheduling is preferred but not required.

Previous experience in a dental or healthcare setting preferred; customer service experience is essential.

Open Dental software experience is preferred.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Strong customer service skills with a friendly and professional demeanor.

Excellent communication skills, both verbal and written.

Critical thinking and problem-solving abilities.

Skills:
Ability to multitask and prioritize effectively in a fast-paced environment.

Strong attention to detail and accuracy in handling patient information.

A team player with a positive attitude and willingness to assist others.

Adaptability to change and willingness to learn new systems and procedures.

Benefits:
50% medical insurance paid by SmileCraft for TOP TIER PPO insurance (United HealthCare)
Paid holidays
Opportunities for professional development and growth
Uniform provided
Continuing education opportunities
Dental benefits
401k matching 3%/6%
A supportive and friendly work environment
No Fridays
We will constantly strive to improve ourselves and our patient experience together as a team. New, creative, and out of the box ideas are always welcome, and encouraged to help grow our vision and improve patient care. Remember, every day is a good day to save a smile!

If you are passionate about providing excellent patient care and have the skills to excel in this role, please submit your resume! This is an exciting time and we are looking for someone who truly wants to be part of something special!

Work Remotely
No
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Expected hours: 32.0 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Retirement plan
Uniform allowance
Vision insurance
Application Question(s):
Years of Open Dental Software Experience?

Years of customer service experience?

Years of scheduling experience?

Years of receptionist experience?

Education:
High school or equivalent (Required)
Experience:
Dental office experience: 1 year (Required)
Work Location: In person