Dental Front Desk / Insurance Verification Associate

Front Desk / Dental Insurance Team Member
We are seeking an experienced, dependable, and patient-focused Front Desk / Dental Insurance Team Member to join our dental practice. The ideal candidate will have strong front-office experience, excellent communication skills, and a solid understanding of dental insurance and practice management.

This role is ideal for someone who is organized, detail-oriented, comfortable working in a high-volume dental office, and committed to providing an exceptional patient experience from check-in through checkout.

Key Responsibilities
Provide friendly, professional customer service to patients both in person and by phone
Answer and manage a high volume of incoming calls
Schedule, reschedule, and coordinate patient appointments based on patient needs and office availability
Check patients in and out efficiently and accurately
Verify dental insurance benefits and eligibility, with PPO experience required; Medicaid experience preferred
Scan and upload documents accurately into patient accounts
Ensure confidential documents are properly shredded by the end of each business day
Enter and maintain accurate patient information using dental practice management software
Assist with treatment planning and schedule auditing as needed
Maintain accurate records while protecting patient confidentiality
Work collaboratively with the clinical and administrative teams to ensure a smooth patient experience
Qualifications & Requirements
Minimum 4 years of experience working in a dental office
Strong front-desk and patient-service experience
PPO dental insurance experience required
Medicaid experience preferred
Knowledge of dental procedures, terminology, and insurance billing codes
Experience with dental practice management software
Strong data-entry skills and attention to detail
Excellent verbal and written communication skills
Proficiency with Microsoft Office products
Ability to multitask and remain organized in a fast-paced, high-volume office
Professional, friendly, dependable, and patient-focused
Position Details
Job Type: Full-time
Schedule: Monday–Friday, 8-hour shift
Shift: Day shift
Work Location: In person
Benefits
Paid time off
Employee discount
Dental Benefits
Pay: $17.00 - $22.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
Dental insurance
Employee discount
Paid time off
Experience:
Dental office: 3 years (Required)
Work Location: In person