full-time 21 days ago
Dental Front Desk / Patient Care Coordinator
Parkway Dental Care
2380 Firewheel Parkway, Garland, TX 75040
17 - 22/hr
About the Practice
1 Team Members
Other Software
Office Tour & Photos
Job Description
At Parkway Dental Care, we pride ourselves on delivering exceptional dental care to the Garland community in a warm, family-oriented environment. We are a modern private general dentistry practice looking for an energetic, detail-oriented Front Desk Coordinator to be the face of our office. If you love connecting with people, thrive in an organized environment, and want a long-term career home, we would love to meet you!
Key Responsibilities
As our Patient Care Coordinator, you are the heartbeat of the practice. Your daily responsibilities will include:
The Patient Experience: Warmly greeting patients, managing a smooth check-in/check-out process, and maintaining an upbeat, welcoming reception area.
Schedule Optimization: Managing a productive, efficient daily schedule for both doctors and hygienists using Open Dental.
Insurance & Billing: Verifying PPO and Medicaid insurance benefits, submitting pre-authorizing treatments, and tracking outstanding claims.
Treatment Presentation: Presenting treatment plans to patients, clearly explaining their insurance breakdowns, and helping them find flexible payment options.
Communication: Answering multi-line phone calls, managing the practice text/email system, and handling patient recall/reactivation campaigns.
Job Requirements & Qualifications
Experience: Minimum of 1–2 years of experience working the front desk of a dental practice is highly preferred (general dentistry experience is a major plus).
Software: Proficiency with dental software (such as [Dentrix / Open Dental / Eaglesoft]) is required.
Skills: Strong understanding of dental terminology, ADA codes, and PPO insurance breakdown procedures.
Bilingual Preferred: Conversational or fluent Spanish/English bilingual skills are highly preferred for our diverse Garland patient base and will be compensated accordingly.
Attributes: Exceptional communication skills, a high level of professionalism, and a true team-player mentality.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
401(k)
401(k) 2% match
401(k) matching
Dental insurance
Employee discount
Financial planning services
On-the-job training
Paid time off
Paid training
Professional development assistance
Retirement plan
Work Location: In person
Key Responsibilities
As our Patient Care Coordinator, you are the heartbeat of the practice. Your daily responsibilities will include:
The Patient Experience: Warmly greeting patients, managing a smooth check-in/check-out process, and maintaining an upbeat, welcoming reception area.
Schedule Optimization: Managing a productive, efficient daily schedule for both doctors and hygienists using Open Dental.
Insurance & Billing: Verifying PPO and Medicaid insurance benefits, submitting pre-authorizing treatments, and tracking outstanding claims.
Treatment Presentation: Presenting treatment plans to patients, clearly explaining their insurance breakdowns, and helping them find flexible payment options.
Communication: Answering multi-line phone calls, managing the practice text/email system, and handling patient recall/reactivation campaigns.
Job Requirements & Qualifications
Experience: Minimum of 1–2 years of experience working the front desk of a dental practice is highly preferred (general dentistry experience is a major plus).
Software: Proficiency with dental software (such as [Dentrix / Open Dental / Eaglesoft]) is required.
Skills: Strong understanding of dental terminology, ADA codes, and PPO insurance breakdown procedures.
Bilingual Preferred: Conversational or fluent Spanish/English bilingual skills are highly preferred for our diverse Garland patient base and will be compensated accordingly.
Attributes: Exceptional communication skills, a high level of professionalism, and a true team-player mentality.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
401(k)
401(k) 2% match
401(k) matching
Dental insurance
Employee discount
Financial planning services
On-the-job training
Paid time off
Paid training
Professional development assistance
Retirement plan
Work Location: In person
Requirements
• Customer service
• English
• Dental terminology
• Bilingual
• Spanish
• English
• Dental terminology
• Bilingual
• Spanish
About Parkway Dental Care
Parkway Dental Care & Orthodontics in Garland, Texas, offers comprehensive oral health care with a conservative, minimally invasive approach. Their dedicated providers focus on preserving smiles through services such as dental implants, dentures, orthodontic treatment, and cosmetic care. With a warm and welcoming atmosphere, modern technologies, and a multilingual staff, they treat patients like family, ensuring quick, comfortable appointments tailored to individual needs.