Dental Front Desk / Patient Care Coordinator

Overview
Join a dynamic healthcare team as a Dental Front Desk / Patient Care Coordinator, where your energy and organizational skills will be the heartbeat of our dental practice. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to insurance verification and patient check-in. Your proactive approach and attention to detail will help streamline office operations, enhance patient satisfaction, and support the delivery of exceptional dental care. This paid position offers an exciting opportunity to grow within a supportive environment that values professionalism, efficiency, and compassionate service.

Responsibilities
Greet patients warmly upon arrival, ensuring a positive first impression and efficient check-in process
Manage appointment scheduling using dental practice management software to optimize daily workflow
Verify insurance coverage and benefits; perform insurance eligibility checks and pre-authorizations, and coordination of benefits with patients
Collect patient information accurately, review medical and dental histories
Obtain pre-athorizations, and billing and coding tasks, ensuring accurate documentation for procedures and care plans
Answer multi-line phone systems with professionalism, practicing excellent phone etiquette while managing appointment requests and patient inquiries
Maintain organized medical records and ensure compliance with HIPAA regulations for health information management
Assist with intake procedures, patient education on treatment plans, and coordination of follow-up appointments
Support office management duties such as filing, data entry, and maintaining a clean, efficient front desk environment
Experience
Prior clinic or dental office experience is highly preferred; familiarity with dental terminology and medical coding enhances your effectiveness in this role
Strong computer skills including Microsoft Office suite (Word, Excel) and typing accuracy (10 key typing) for documentation review and data entry
Excellent customer service skills with the ability to handle sensitive information discreetly while providing compassionate patient care
Experience with insurance verification processes
Bilingual abilities are a plus to serve diverse patient populations effectively
Join us to make a meaningful difference in patients' lives through friendly service and efficient office management. We are committed to fostering a positive work environment where your skills are valued and your career can flourish!

Pay: $21.00 - $26.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person