Dental Front Desk - Patient Concierge Team

Only apply to this job if you consider yourself an “A” player.

We are a unique, dynamic practice that continues to see explosive growth because of the unique philosophy of treating a person's overall dental health rather than simply focusing on only the specific symptoms that our patients present. Our passion is to deliver the highest caliber and most comprehensive care that dentistry can offer, offering full preventive services via a hybrid of conventional and holistic, biological functional dentistry, including ozone therapy, reconstructive dentistry, cosmetic dentistry, periodontics, endodontics, dental sleep medicine (appliance therapy), implant dentistry, and TMD (Temporomandibular Joint Disorders) therapy — all under one roof! We continually upgrade our technology to ensure we are providing our patients next generation care and we are looking for a great addition to our Patient Concierge team who wants be part of our culture of continuous learning to deliver the best care to our patients.

We are looking for a Receptionist with Dental Experience to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, your role is incredibly important because you will be the first point of contact for our patients with our dental office! . You will welcome guests and greet people who visit us. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls, taking new clients phone calls, etc.

To be successful as a Patient Concierge team member, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while helping to identify ways to streamline office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a patient concierge team members duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Update calendars and schedule meetings
Arrange travel and accommodations, and prepare vouchers
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Skills
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High school degree; additional certification in Office Management is a plus
Work Remotely
No
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Ability to Commute:
Bolton, MA 01740 (Required)
Ability to Relocate:
Bolton, MA 01740: Relocate before starting work (Required)
Work Location: In person