Dental Front Desk & Patient Experience Coordinator

Boca Center Dental is seeking an exceptional Dental Front Desk & Patient Experience Coordinator to join our growing team in Boca Raton.

Located in The Shops at Boca Center, our modern, high-end dental practice was created around a different standard of care: personalized attention, beautiful surroundings, advanced dentistry, and a truly elevated patient experience.

We are looking for someone who understands that the front desk is not simply an administrative position — you are the first impression of our practice and an important part of the experience our patients remember.

Who We're Looking For
Our ideal candidate is:
Polished, poised, and highly professional
Warm, personable, confident, and naturally engaging
Articulate with excellent verbal and written communication skills
Extremely organized and detail-oriented
Experienced in delivering exceptional customer service
Comfortable communicating with discerning and professional clientele
Able to remain composed, gracious, and solutions-oriented in a busy environment
Tech-savvy and comfortable learning dental software and office systems
Discreet and professional when handling confidential patient information
Dependable, proactive, and able to take ownership of responsibilities
Someone who takes genuine pride in their presentation, work, and the practice they represent
Previous dental front desk or patient coordination experience is strongly preferred.

Candidates with exceptional experience in luxury hospitality, cosmetic medicine, plastic surgery, medical aesthetics, concierge services, or other high-end client-facing environments are also encouraged to apply.

Bilingual English/Spanish is a strong plus.

What You'll Do
As a Front Desk & Patient Experience Coordinator, you will help manage the patient journey from the first phone call through arrival, treatment coordination, and follow-up.

Responsibilities may include:
Warmly greeting and checking in patients
Answering incoming calls with professionalism and confidence
Scheduling and coordinating patient appointments
Maintaining an organized and efficient schedule
Communicating with patients regarding appointments, treatment, and next steps
Providing an elevated, hospitality-driven experience throughout each interaction
Coordinating with doctors, clinical team members, and management
Maintaining accurate patient information and records
Assisting with administrative and front-office responsibilities
Following up with prospective and existing patients
Protecting patient privacy and maintaining complete professionalism
Helping ensure the reception area and overall patient-facing experience consistently reflect the standards of Boca Center Dental
The Right Person for This Role
We're not looking for someone who simply wants to sit behind a front desk.

We want someone who owns the patient experience.

You notice the details. You remember names. You communicate beautifully. You know how to make people feel welcomed and taken care of without being overly formal. You understand how much presentation, tone, responsiveness, and follow-through matter in a premium service environment.

Most importantly, you want to become an important part of a practice and help us build an exceptional reputation in Boca Raton.

Why Boca Center Dental?

Boca Center Dental offers a sophisticated, modern environment focused on personalized and concierge-level dental care. Our practice provides comprehensive, cosmetic, restorative, and surgical dentistry, including veneers, Invisalign, dental implants, whitening, and smile transformations.

We are building a team that reflects the same standard of excellence we want our patients to experience.

If you are ambitious, polished, organized, personable, and passionate about delivering an exceptional patient experience, we would love to meet you.

Location: Boca Raton, FL 33486
Work Location: In person
Experience
Minimum 2 years of experience in a fast-paced dental office — required
Strong working knowledge of HMO and PPO dental insurance, including eligibility, benefit breakdowns, limitations, deductibles, annual maximums, frequencies, exclusions, and patient portions
Experience with Dentrix dental software preferred
Excellent communication, patient-service, and case-presentation skills
Ability to confidently discuss treatment recommendations, financial responsibility, and next steps with patients
Strong knowledge of dental terminology, procedures, and front-office workflow
Highly organized, professional, proactive, and comfortable managing multiple priorities
Spanish speaking strongly preferred
Please submit your resume through Indeed.

Pay: $21.00 - $28.00 per hour
Application Question(s):
Do you speak Spanish?

Experience:
Dental office: 1 year (Required)
Ability to Commute:
Boca Raton, FL 33486 (Required)
Work Location: In person