Dental Front Desk

Dental practice in Raleigh NC looking for a Dental Front Desk Associate. Your role as the first point of contact for our patients is truly important to us. But this position is more than a "front desk" or “receptionist” job.

Responsibilities:
Provide exceptional customer service by making the patient the #1 priority
Be present, engaged, and ready to work at all assigned shift times
Promptly answer phones with a smile, and communicate with patients in a courteous manner
Demonstrate and influence a culture of good teamwork to deliver an extraordinary experience for every patient
Respond to patient appointment requests as quickly as possible and schedule all appointments in accordance to practice guidelines
Call to confirm scheduled appointments, pull patient files and provide accurate route sheets, to maintain patient flow throughout the day
Communicate the arrival of a patient and their needs to the clinical staff, as well as notifying the providers of any changes/anticipated issues with the daily schedule
Assist patients in completing new patient health history forms and accurately enter all patient information into the dental software, ensuring that we have the most updated information on file for each patient
Contact insurance companies to verify coverage and fee schedules and partner with company vendors to complete insurance breakdowns, within 24 hours of a patient’s scheduled appointment time
Follow payment policy by posting all charges and payments to patient accounts, and by collecting payments from the patients at the time of service
Complete checklists as assigned and participate in daily huddles
Maintain patient confidentiality through HIPAA compliance:
Skills/Abilities
Experience in a professional environment with direct patient contact preferred
Excellent positive attitude and customer service skills
Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills
Possess exceptional interpersonal and relationship-building skills, including conflict resolution skills
Strong organization, planning, and analytical skills
Ability to multi-task and remain calm in a rapidly changing environment
Computer proficiency and the ability to learn programs as required
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
401(k) matching
Dental insurance
Paid time off
Uniform allowance
Experience:
Dental Front Desk: 1 year (Required)
Work Location: In person