Dental Front Desk Receptionist

Alpha Dental is looking for a motivated and efficient Treatment Coordinator / Front Desk coordinator who has experience with customer service/relations and great organizational skills. This coordinator must have experience as a dental assistant. Great communication and computer skills are required. The applicant should be able to work in an extremely fast paced environment and be very comfortable with multitasking. This position provides great growth and bonus incentives. Dental Assisting experience is a plus and preferred, but if you have not completed your dental assisting school, we offer training.

Job Title: Dental Treatment Coordinator / Front Desk Supervisor
Reports To: Director or Regional Manager
Department: Front Desk
Hours: 8:15am to 4:30pm Monday through Thursday. Fridays 8:15am to 3:30pm.

Training: Some training will be provided for office software and Insurance handling
Pay: Hourly $15.00 - $26.00 depending on experience, Dental Knowledge, and bonuses will be provided based on scheduling and production performance. Bonuses can range from $80 to $800 a month depending on case acceptance, overall office production, and accuracy.

Dental Assistants who wish to be in the administrative side of Dentistry are encouraged to apply.

Status: Full-Time
Summary: Responsible for relaying incoming telephone calls, greeting visitors in a professional manner, utilizing the in-house dental software, and performing various clerical duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Answering a high volume multi-line telephone system, takes accurate messages and transfers telephone calls to the appropriate person in an efficient manner. Patient intake. Proper phone etiquette.

2. Greets and screens incoming patients in a professional manner and promptly notifies appropriate person of their arrival. Update patient information in the office software. Prepares the patient charts/folders.

3. Schedule patients and remind them of their appointments.

4. Receives and signs for packages, and delivers to the appropriate person promptly.

5. Input treatments for the patients. Bill out claims to insurance companies.

6. Conduct Pre-Authorizations for certain treatments and managing them.

7. Collect and process payments
8. Operates standard office equipment including:

-multi-line telephone system

-facsimile machine

-photocopy machine

-computer/printer
9. Monitors facsimile machine, directs incoming documents and sends documents via facsimile as requested.

10. Types correspondence and memorandums in proper format, proofreads and mails as assigned.

11. Maintains an adequate office supply inventory, forms, requisitions additional items as needed.

12. Performs other related duties as assigned.

13. Quickly, accurately, and efficiently check eligibility/benefits on patients.

14. Handle money collections
15. Present treatments to patients
16. Assist Chairside from time time
17. Clean rooms after patients from time to time
18. Take FMX and Panos on patients from time to time
Skills:
Fast Typer
Ability to work by themselves and problem solve
Oral Communication Skills
Auditing Skills
Telephone Etiquette
Proofreading/ Crosschecking Skills
Customer Service and Patient Relations
Professionalism
Filing patient charts
Math Aptitude
Organization
Time Management
Computer Literacy
Social Media
Labeling
Multi-Tasking
Education/Experience:
High School Diploma or Equivalent. Dental Assistants who wish to be cross trained are encouraged to apply
Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
Dental Front Desk: 1 year (Required)
Dental treatment planning: 1 year (Required)
Dental Assisting: 1 year (Required)
License/Certification:
Dental X-ray certification (Preferred)
Work Location: In person