Dental Front Desk Receptionist

Tooth Infinity & Beyond | Dental Office – Jacksonville, FL
Tooth Infinity & Beyond is a modern, patient-centered general dental practice seeking a detail-oriented and experienced Front Desk Receptionist to join our growing team.

Position Overview
We are looking for a motivated, friendly, and highly organized Dental Receptionist to become an important part of our positive and welcoming dental team. As one of the first people our patients interact with, you will play a key role in creating a warm, professional, and comfortable experience from the moment they contact or enter our office. This position involves coordinating patient appointments, assisting with day-to-day dental administrative responsibilities, and helping ensure the practice runs efficiently and smoothly. The ideal candidate is an excellent communicator, pays close attention to detail, stays organized in a busy environment, and genuinely enjoys delivering exceptional patient service. This is a great opportunity for someone who wants to bring their administrative skills to a supportive, patient-focused dental practice and make a meaningful contribution to both our team and the patients we serve.

Schedule & Compensation
Full Time
Flexible schedule available (hours can be adjusted based on office needs and candidate availability)
Pay range: Starting at $18 per hour, based on experience
Responsibilities
Welcome and assist patients in a friendly, professional, and courteous manner while creating a positive experience from the moment they enter the office
Coordinate, schedule, confirm, and maintain patient appointments using Dentrix, our dental practice management software
Collect and accurately process patient payments, co-pays, outstanding balances, and other account-related transactions
Maintain complete, accurate, and current patient records while ensuring all documentation is handled in accordance with HIPAA and patient privacy requirements
Communicate professionally with patients, insurance representatives, vendors, and other healthcare professionals by phone, email, and in person
Manage electronic patient records, including accurate data entry, document filing, updates, and retrieval of patient information
Assist with patient questions about insurance claims, billing procedures, coding, collections, and other dental billing responsibilities as needed
Aid in explaining to patients dental insurance eligibility and coverage, review patient benefits, and assist patients with insurance-related questions using applicable practice and insurance systems.

Support the clinical team by preparing patient charts, updating treatment and care information, and ensuring necessary records are organized and readily available
Help maintain an efficient front office by completing administrative and clerical duties, including filing, typing, data entry, document management, and other daily office tasks
Skills & Qualifications
Previous experience working in a dental, medical, or other healthcare office environment is strongly preferred
Experience with dental practice management software and/or electronic medical or health record systems: Advantage if well trained in Dentrix.

Understanding of dental insurance processes, patient benefits, billing, HIPAA compliance, and proper management of confidential health information
Exceptional customer service and interpersonal skills with a friendly, patient-focused approach
Ability to handle confidential and sensitive patient information with professionalism and discretion
Experience with front desk responsibilities, including appointment scheduling, answering phones, patient communication, filing, and general office management
Strong attention to detail with an emphasis on accurate documentation, patient information, and record management
Excellent organizational and time-management skills with the ability to prioritize responsibilities effectively
Ability to multitask and remain organized in a busy, fast-paced dental environment while maintaining a professional and positive attitude
A dependable team player who is willing to assist wherever needed to help provide an exceptional experience for both patients and team members
To apply:
Please submit your resume and a brief cover letter highlighting your dental insurance experience.

Pay: From $18.00 per hour
Expected hours: 40.0 per week
Benefits:
Dependent health insurance coverage
Employee discount
On-the-job training
Opportunities for advancement
Paid time off
Referral program
Work Location: In person