Dental Front Desk Receptionist

Front Desk Coordinator (Part-Time) — Smiley Dental (Rockville, MD)
Job Type: Part-Time (3 days/week), with potential to grow into full-time Location: Rockville, MD (in-person)
About Us
Smiley Dental is a fee-for-service practice in Rockville — "Dentistry with intention." Today, most of our patients come to us for family and general dentistry, and we're not a high-volume, insurance-driven office. We're also intentionally building toward a more cosmetic and esthetic-focused practice over time, so you'll see that shift happening in real time. Either way, we treat patients well and invest heavily in continuing education. Our team needs to match that standard — sharp, warm, and unflappable, even when the day gets busy.

The Role
We're hiring a Front Desk Coordinator to be the first face and voice patients experience — in person and on the phone. This is a part-time role, 3 days a week to start, with real potential to grow into full-time as the practice grows. That growth isn't guaranteed on a fixed timeline, but it's a genuine direction we're heading, and we'd rather bring someone in now who can grow with us than backfill later.

You'll work closely with our Insurance & Patient Financial Coordinator and the clinical team, and you should expect to wear a few hats — this is a small office where everyone pitches in.

What You'll Own
Greet patients and manage check-in/check-out with warmth and efficiency
Answer phones, manage scheduling, and keep the appointment book running smoothly
Confirm appointments and manage recall/reactivation outreach
Handle basic patient account questions and payment collection at checkout
Support the insurance coordinator with routine administrative tasks as needed
Keep the front office and waiting area running like a well-hosted space, not just a check-in desk
What We're Looking For
Experience in a dental or medical front office preferred, but not required if you're sharp and coachable
Genuinely good with people. You read a room, adjust your tone, and make people feel taken care of
Comfortable on the phone and organized enough to manage a busy schedule without dropping things
Team-first mentality — willing to jump in wherever the day needs you
Dental software experience (Dentrix, Eaglesoft, Open Dental, or similar) a plus
Bonus: experience in a boutique, cosmetic, or fee-for-service practice
What You'll Get
Competitive pay, based on experience
A small, tight-knit team in a growing practice — real potential to move into a full-time role as we expand
Real, structured training investment — we're a CE-heavy practice, and our team is coached by an outside consultant who works directly with staff on patient communication and team systems, not just a one-time onboarding
A workplace built around doing things right, not just fast
To apply: Please include a short note on why a boutique, patient-first practice appeals to you — we read those first.

Pay: $25.04 - $30.15 per hour
Benefits:
Continuing education credits
Employee discount
Free parking
Paid training
Work Location: In person