Dental Front Desk Receptionist

Front Desk / Patient Coordinator
Lotus Dentistry — El Paso, TX
About Lotus Dentistry
Lotus Dentistry is a modern, patient-focused private dental practice committed to providing an exceptional experience from the moment a patient contacts our office through the completion of their care.

As a growing practice, we are looking for a dependable, personable, and organized Front Desk / Patient Coordinator who takes pride in helping patients and keeping a dental office running smoothly.

Position Overview
The Front Desk / Patient Coordinator is one of the first and most important points of contact for our patients. This position is responsible for creating a welcoming experience, managing the schedule, communicating with patients, coordinating treatment and appointments, and supporting the administrative needs of the practice.

We are looking for someone who is friendly, confident, organized, proactive, and comfortable taking ownership of their responsibilities.

Responsibilities
Greet patients warmly and professionally
Answer incoming phone calls, text messages, and patient inquiries
Schedule new and existing patients appropriately
Maintain an organized and productive dental schedule
Confirm appointments and help minimize cancellations and no-shows
Fill openings in the schedule by contacting patients and maintaining appropriate call lists
Check patients in and out efficiently
Collect patient payments, copays, and outstanding balances
Present and explain treatment estimates and financial arrangements
Verify dental insurance eligibility and benefits
Assist with insurance claims, attachments, and follow-up as needed
Communicate clearly with patients regarding appointments, treatment, insurance, and financial responsibilities
Coordinate with the doctor, hygienist, assistants, and other team members throughout the day
Maintain accurate patient information and documentation
Help follow up with unscheduled treatment and overdue patients
Maintain patient confidentiality and follow HIPAA requirements
Assist with general administrative duties necessary to keep the practice organized and running efficiently
What We're Looking For
Our ideal candidate is someone who:
Has excellent communication and customer-service skills
Is warm and personable while remaining professional
Is dependable and punctual
Is highly organized and detail-oriented
Can comfortably manage multiple responsibilities at once
Takes initiative rather than waiting to be told what needs to be done
Is comfortable discussing treatment costs and collecting payments
Works well as part of a team
Can remain calm and professional when the office becomes busy
Is comfortable learning new technology and office systems
Takes pride in providing patients with an excellent experience
Is interested in growing with a developing private practice
Qualifications
Previous dental front-office experience is preferred
Knowledge of dental terminology, insurance, scheduling, and treatment coordination is a plus
Experience with Open Dental software is strongly preferred
Strong computer and communication skills
Bilingual English/Spanish is a plus
High school diploma or equivalent required
Exceptional candidates with strong customer-service, administrative, or healthcare experience may also be considered even without extensive dental experience.

What We Value
At Lotus Dentistry, we value professionalism, teamwork, accountability, attention to detail, and genuine care for our patients.

We are building a practice where team members support one another, take ownership of their roles, and continually look for ways to improve the patient experience and the practice.

We are looking for someone who wants to become an important part of that team—not simply someone looking for their next job.

Schedule
Full-time position.

Specific days and hours will be discussed during the interview process.

Compensation
Competitive hourly compensation based on experience, dental knowledge, and ability.

To Apply
Please submit your resume along with a brief introduction describing your previous experience and why you believe you would be a good fit for Lotus Dentistry.

We look forward to meeting you!

Pay: $19.00 - $23.00 per hour
Benefits:
Employee discount
Flexible schedule
On-the-job training
Paid sick time
Paid time off
Paid training
Work Location: In person