Dental Front Desk Receptionist

Overview
We are looking for an experienced, friendly, and organized Dental Front Desk Receptionist / Patient Care Coordinator to join our dental practice.

The ideal candidate is professional, compassionate, and enjoys building relationships with patients while keeping the front office running efficiently. You should be comfortable with dental scheduling, insurance verification, treatment presentation, and patient communication.

Previous experience in a General Dentistry office is required.

Responsibilities
Welcome patients and create a warm, positive first impression.

Answer incoming phone calls with professionalism and outstanding customer service.

Schedule and coordinate patient appointments while maintaining an efficient provider schedule.

Confirm appointments and proactively fill cancellations and open hygiene/restorative appointments.

Verify dental insurance eligibility and benefits prior to patient visits.

Present treatment plans, review insurance estimates, and discuss financial arrangements with patients.

Collect co-pays, deductibles, and outstanding balances.

Submit insurance claims and assist with claim follow-up as needed.

Maintain accurate patient records using dental practice management software.

Work closely with doctors, hygienists, and clinical staff to ensure a seamless patient experience.

Help achieve practice goals through excellent communication, organization, and attention to detail.

QualificationsRequired
Minimum 2 years of front desk experience in a General Dentistry office
Experience with:
Dental scheduling
Insurance verification
Treatment plan presentation
Collecting patient payments
Dental insurance claims and billing
Excellent customer service and interpersonal skills.

Positive attitude, reliability, and strong work ethic.

Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
Employee discount
Paid time off
Experience:
Dental office: 2 years (Required)
Ability to Commute:
Worcester, MA 01602 (Required)
Work Location: In person