Dental Front Desk Receptionist and Administrative Assistant

Front Office Representative
Join Our Growing Dental Team! We are seeking a friendly, service-oriented, self-motivated Front Office Representative to join our thriving dental practice. If you enjoy helping people, creating a welcoming patient experience, and working in a fast-paced team environment, we would love to meet you! As a Front Office Representative, you will be one of the first points of contact for our patients and play an important role in creating a positive experience from the moment they walk through our doors. The ideal candidate is cheerful, dependable, organized, professional, and comfortable multitasking. You should have excellent communication and computer skills and be willing to learn and utilize technology, including AI tools, to improve communication and efficiency.

Responsibilities:
Greet patients warmly and providing exceptional customer experience
Answer incoming phone calls and assist patients with their questions and needs
Schedule and confirm patient appointments
Check patients in and out while maintaining an efficient front-office workflow
Collect and accurately document patient payment information
Assist patients with paperwork, consent forms, and other required documentation
Obtain and verify patient records prior to scheduled appointments
Obtain, update, and verify patient insurance information
Communicate professionally with patients, insurance companies, and the general public
Use AI and other technology tools to assist with patient communication, insurance correspondence, and general office communication
Provide outstanding customer service throughout the patient's experience
Maintain accurate patient information and protect patient confidentiality
Work closely with the clinical and administrative team to ensure smooth daily operations
Assist with additional administrative duties as needed
Qualifications:
Previous dental office experience is required
Excellent verbal and written communication skills
Strong commitment to patient care and customer service
Friendly, positive, and professional attitude
Self-motivated with a strong work ethic
Excellent organizational and multitasking skills
Comfortable working in a fast-paced dental office environment
Proficient with computers and willing to learn new technology
Experience with dental scheduling software is preferred
Ability to communicate effectively with patients, team members, and insurance companies
Strong attention to detail and follow-through
Ability to work independently while also being a collaborative team member
What We’re Looking For: We are looking for someone who understands that the front office is more than a check-in desk — it is the heart of the patient experience.

Our ideal team members are: Friendly, Dependable, Organized, Tech-Savvy, Compassionate, Professional, and Self-Motivated. Familiarity with dental office workflows and Open Dental practice management software is a plus. If you take pride in helping patients feel welcomed and cared for and enjoy being part of a team that is committed to excellent service, we want to hear from you!

Expected hours: 32.0 – 40.0 per week
Benefits:
401(k) matching
Employee discount
Health insurance
Paid time off
Work Location: In person