Dental Front Desk Receptionist

Overview
Join our dynamic dental team as a Front Desk Receptionist and be the welcoming face of our clinic! This energetic role is vital in creating a positive patient experience from the moment they walk through our doors. You will handle a variety of administrative duties, coordinate patient appointments, verify insurance information, and ensure smooth clinic operations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for healthcare support, this position offers an exciting opportunity to grow your career in dental administration.

Responsibilities
Greet patients warmly and professionally, providing exceptional customer service at all times
Manage patient check-in and check-out processes efficiently using dental practice management software such as Eaglesoft or Dentrix
Schedule appointments accurately while coordinating with clinical staff to optimize daily workflow
Verify insurance coverage and benefits, including insurance verification for dental and medical plans such as Medicare or Medicaid
Collect payments, process billing, and perform medical collection activities when necessary
Maintain accurate and confidential dental records and medical documentation in Electronic Health Record (EHR) systems like Open dental
Answer multi-line phone systems with professional phone etiquette, addressing patient inquiries promptly and courteously
Review documentation for completeness and accuracy, ensuring compliance with HIPAA regulations and other health information management standards
Assist with office management tasks such as filing, faxing, data entry, and managing dental office supplies
Qualifications
Proven experience in a dental office or medical administrative support role with strong front desk or receptionist background
Knowledge of dental terminology, medical terminology, CPT coding, and dental billing practices
Ability to handle insurance verification processes efficiently and accurately
Excellent computer skills including proficiency in Microsoft Office Suite and typing skills (including 10-key typing)
Strong organizational skills with attention to detail for documentation review and office management tasks
Bilingual abilities are a plus to serve diverse patient populations effectively
Prior clinic experience or hospital experience is highly desirable
Knowledge of HIPAA regulations to ensure patient confidentiality at all times
Exceptional customer service skills combined with professional phone etiquette and a friendly demeanor
This role is an excellent opportunity for motivated individuals eager to contribute to a supportive healthcare environment. We are committed to fostering your growth while providing the essential administrative support needed for our patients’ well-being. Join us in making a difference one smile at a time!

Pay: $22.00 - $28.00 per hour
Benefits:
Dental insurance
Opportunities for advancement
Paid time off
Work Location: In person