Dental Front Desk Receptionist

Patient Experience Coordinator
Radiant Dental | Buford, GA
Do you genuinely love helping people?

We're looking for someone who believes exceptional customer service isn't just part of the job—it's who they are.

At Radiant Dental, we don't simply answer phones or schedule appointments. We build relationships, earn trust, and create an experience that makes patients feel cared for from the moment they contact us until long after their treatment is complete.

This isn't a traditional front desk position.

It's an opportunity to become the face of a growing dental practice that values kindness, professionalism, accountability, and creating an outstanding patient experience.

If you're someone who naturally smiles, enjoys solving problems, stays calm under pressure, and genuinely loves helping others, we'd love to meet you.

Dental experience is NOT required.

We can teach dentistry.

What we can't teach is empathy, emotional intelligence, professionalism, critical thinking, personal accountability, and a genuine passion for serving people.

What You'll Do
As our Patient Experience Coordinator, you'll play one of the most important roles in our practice. You'll be responsible for ensuring every patient feels welcomed, informed, valued, and confident throughout their experience.

Your responsibilities include:
Welcoming every patient with warmth, professionalism, and genuine hospitality
Creating exceptional first impressions in person and over the phone
Building lasting relationships with patients and their families
Presenting treatment recommendations clearly and confidently
Helping patients understand treatment options and financial arrangements
Navigating insurance questions with confidence and compassion
Scheduling appointments strategically to support both patient care and practice efficiency
Reducing cancellations through proactive communication and follow-up
Managing incoming calls with professionalism, empathy, and confidence
Resolving patient concerns with professionalism and sound judgment
Coordinating closely with our clinical team to deliver a seamless patient experience
Following up with patients throughout their treatment journey to ensure they feel informed, supported, and cared for
Who We're Looking For
We're far more interested in who you are than where you've worked.

Our ideal teammate is:
✔ Positive and optimistic
✔ Emotionally intelligent
✔ Friendly and approachable
✔ Professional under pressure
✔ A critical thinker who enjoys solving problems
✔ Highly organized and dependable
✔ Comfortable discussing finances with confidence and compassion
✔ Confident without being pushy
✔ Detail-oriented
✔ Able to multitask in a fast-paced environment
✔ Adaptable and eager to learn
✔ Takes ownership rather than making excuses
✔ Passionate about helping people
Experience We'd Love
Great customer service translates across industries.

You may have experience in:
Luxury hospitality
Hotel or resort management
Concierge services
Customer Success
Medical or dental offices
Banking or financial services
Retail leadership
High-end sales
Practice management
If you've built a career creating exceptional customer experiences, we'd much rather teach you dentistry than teach someone how to genuinely care about people.

What We Offer
Competitive compensation based on experience and performance
Paid training and ongoing professional development
Opportunities for growth and advancement within our practice
A supportive team that values collaboration and respect
A positive workplace culture built around professionalism, accountability, and exceptional patient care
The opportunity to make a meaningful difference in patients' lives every day
Our Mission
At Radiant Dental, we believe dentistry is about far more than teeth.

It's about helping people smile with confidence.

It's about building trust.

It's about making every patient feel heard, respected, and genuinely cared for.

Every interaction matters.

Every conversation matters.

Every patient matters.

If you're looking for a workplace where your character, work ethic, and heart are valued just as much as your experience, we'd love to hear from you.

Apply today and tell us why you'd be an exceptional addition to the Radiant Dental team.

Benefits:
401(k) matching
Dental insurance
Free parking
Paid time off
Paid training
Work Location: In person