Dental Front Desk Receptionist

Overview
Join a dynamic dental practice as a Front Desk / Receptionist, where your energetic and welcoming attitude will set the tone for an exceptional patient experience. In this vital role, you will serve as the first point of contact for patients, managing appointments, insurance verifications, and medical records with precision and professionalism. Your proactive approach will ensure smooth daily operations and contribute to a positive, efficient clinic environment. This paid position offers an exciting opportunity to develop your skills in dental office management while supporting patient care and administrative excellence.

Responsibilities
Greet patients warmly and professionally, creating a friendly and welcoming atmosphere
Schedule appointments efficiently using dental practice management software such as Opendental
Verify insurance coverage and benefits, including Medicare, Medicaid, and private plans.

Manage patient check-in and check-out processes with attention to detail in medical records and documentation review
Handle multi-line phone systems with excellent phone etiquette, addressing patient inquiries promptly and courteously
Perform insurance verification, authorization, and follow-up on claims using EMR systems.

Maintain organized filing of medical records, dental charts, and office documentation in compliance with HIPAA regulations
Support medical billing processes by understanding CPT coding, ICD-10/ICD-9 coding, and medical terminology to facilitate accurate claims submission
Assist with medical scheduling, intake procedures, and data entry
Ensure confidentiality of patient information in accordance with HIPAA standards and health information management protocols
Skills
1+ years of experience in a dental office front desk role required
Familiarity with EMR/EHR system Opendental preffered
Knowledge of medical billing procedures, CPT coding, ICD coding (ICD-10/ICD-9), and insurance verification processes
Excellent computer skills
Strong understanding of dental terminology, medical terminology, and healthcare documentation standards
Bilingual abilities in Spanish are highly valued to serve diverse patient populations effectively
Exceptional customer service skills coupled with professional phone etiquette and clerical experience
Ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment.

Knowledge of HIPAA compliance requirements to safeguard patient privacy at all times
What We Offer:
Competitive hourly pay based on experience
Supportive and collaborative team environment
Opportunities for growth and cross-training (e.g., treatment coordination)
Modern office setting with a focus on patient care and work-life balance
Employee dental benefits
If you are outgoing, enjoy helping people, and thrive in a busy yet rewarding dental office, we’d love to hear from you!

Benefits:
Employee discount
Free parking
Paid sick time
Paid training
Work Location: In person
Pay: $22.00 - $28.00 per hour
Benefits:
Employee discount
Paid sick time
Paid time off
Work Location: In person