Dental Front Desk Receptionist

Job Summary
We are seeking a dynamic and organized Dental Front Desk Receptionist to join our vibrant dental team. In this pivotal role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clinical support tasks. Your energetic approach and attention to detail will ensure smooth daily operations, from patient intake and appointment scheduling to insurance processing and medical record management. This position offers an exciting opportunity to contribute to a positive patient experience in a fast-paced dental clinic environment.

Responsibilities
Greet patients warmly and professionally, ensuring a welcoming atmosphere from the moment they walk through the door
Schedule, confirm, and manage patient appointments using dental office management software such as Epic or Dentrix
Collect and verify patient information, including insurance details, medical history, and consent forms
Handle multi-line phone systems with excellent phone etiquette, addressing inquiries promptly and accurately
Process payments, perform medical billing, and manage collections efficiently while maintaining compliance with HIPAA regulations
Review and update patient records in Electronic Health Record (EHR) systems like Meditech or eClinicalWorks, ensuring accuracy and confidentiality
Coordinate with clinical staff to facilitate smooth patient flow and assist with documentation review as needed
Maintain organized filing systems for medical records, insurance documents, and other administrative files
Support clinical staff with administrative tasks such as CPT coding, ICD coding (ICD-9/ICD-10), and documentation review for billing purposes
Ensure adherence to health insurance policies including Medicare and private insurers like Athenahealth or other EHR platforms
Qualifications
Proven experience as a Medical Receptionist or Dental Front Desk Assistant in a clinical setting, preferably within a dental clinic environment
Strong knowledge of medical office procedures including scheduling, billing, coding (CPT/ICD), and insurance claims processing
Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is highly desirable
Excellent communication skills with the ability to handle phone calls professionally and courteously
Bilingual abilities are a plus to serve diverse patient populations effectively
Proficient computer skills including Microsoft Office Suite (Word, Excel) and typing skills (10 key typing)
Knowledge of HIPAA regulations and clinical confidentiality policies to ensure patient privacy at all times
Strong organizational skills with attention to detail for accurate documentation review and record management
Ability to multitask efficiently in a fast-paced environment while maintaining excellent customer service standards
Join our team where your enthusiasm makes a difference! We are committed to fostering a supportive work environment that values your contributions. This paid position offers an engaging opportunity to develop your skills in medical administration while helping patients receive outstanding dental care.

Pay: $15.00 - $18.00 per hour
Expected hours: 36.0 per week
Benefits:
Dental insurance
Life insurance
Vision insurance
Work Location: In person