Dental Front Desk Receptionist / Coordinator

Front Office Lead – Growing Dental Practice in Norwood, NJ
We are looking for someone who can take ownership of the front office, keep the schedule running efficiently, provide an excellent patient experience, and help develop strong systems as the practice continues to grow.

Responsibilities:
Greet and check in patients with warmth and professionalism
Answer phones and texts and manage appointment scheduling effectively to ensure smooth daily office flow
Schedule patients and optimize the provider schedule
Confirm appointments and help minimize cancellations and open chair time
Verify patient insurance coverage and benefits prior to appointments
Obtain and document detailed insurance benefit breakdowns
Submit and follow up on dental insurance claims, ensuring timely processing and reimbursement
Assist with insurance pre-authorizations and predeterminations
Manage patient billing inquiries and clearly explain insurance benefits, copayments, deductibles, and outstanding balances
Prepare treatment estimates and review patient financial responsibilities
Deliver treatment plan presentations and effectively communicate recommended treatment to patients
Coordinate treatment and help patients schedule recommended care
Follow up on outstanding and unscheduled treatment to help improve case acceptance
Collect copays, deductibles, and outstanding balances
Maintain accurate patient information, insurance records, and documentation
Manage recall and patient reactivation
Maintain organized and efficient front-office systems and workflows
Communicate closely with the doctor and clinical team regarding scheduling, treatment, and patient needs
Identify operational issues and help develop solutions to improve office efficiency
Help train and support additional team members as the practice grows
Who we’re looking for:
Someone who is organized, proactive, accountable, warm, and comfortable taking ownership of the front office.

Prior dental front-office experience is strongly preferred. Experience with dental insurance, scheduling, treatment coordination, collections, case presentation, and Open Dental practice management software is a major plus.

Office hours:
Monday 9-6
Tuesday 9-3
Wednesday 10-7
Friday 9-5
Competitive compensation based on experience
Pay: $20.00 - $35.00 per hour
Work Location: In person