full-time 2 months ago
Dental Front Desk Receptionist- Experienced
Kennewick Dental
Kennewick, WA 99336
From 20/hr
About the Practice
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Job Description
Dental Front Desk Coordinator- Experienced
Kennewick, WA
Full-Time 30+ hrs per week
Reports To: Office Manager
**Job Summary**
We are seeking a friendly, organized, and professional **Front Desk Coordinator ** to serve as the welcoming face and first point of contact for our dental practice. The ideal candidate will provide exceptional customer service, efficiently manage patient scheduling and administrative tasks, and support the smooth daily operations of the office so our dental team can focus on delivering high-quality patient care.
**Key Responsibilities**
- Greet patients and visitors warmly upon arrival, check them in, and ensure a positive first impression
- Answer, screen, and direct incoming phone calls in a timely and courteous manner; handle inquiries, take messages, and route calls appropriately
- Schedule, confirm, reschedule, and cancel patient appointments efficiently to optimize the provider's schedule
- Verify patient insurance coverage, eligibility, and benefits prior to appointments; explain treatment costs and payment options when needed
- Collect patient co-pays, deductibles, and outstanding balances; process payments and issue receipts
- Prepare and submit insurance claims, pre-authorizations, and follow up on unpaid claims as required
- Maintain accurate and up-to-date patient records in the practice management system (e.g., enter new patient information, update demographics, scan documents)
- Assist patients with completing necessary intake forms, medical/dental history, and consent documents
- Manage the waiting area to ensure it remains clean, organized, and comfortable
- Handle administrative tasks including filing, scanning, faxing, copying documents
- Communicate effectively with the dental office team regarding patient arrivals, changes, and special needs
- Protect patient confidentiality in compliance with HIPAA regulations at all times
- Perform other front-office duties as assigned to support overall practice efficiency
**Qualifications & Requirements**
- High school diploma or equivalent (required)
- Previous dental front desk experience (required)
- Familiarity with dental terminology, insurance verification, and billing processes.
- Excellent verbal and written communication skills with a warm, professional phone demeanor
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Friendly, patient, and empathetic attitude with a genuine desire to help others
- Ability to maintain confidentiality and adhere to HIPAA guidelines
- Reliable, punctual, and able to work W, Th, Fri from 7-6
- Experience presenting treatment plans or discussing financial options with patients
- Bilingual abilities a plus
**What We Offer**
-Pay will be determined by experience
- Full Time Benefits Include: 401K, Vision, Dental, Medical
- PTO accrual
- 6 paid Holidays
- Supportive team environment in a modern, patient-focused dental practice
If you are a positive, detail-oriented professional who thrives in a patient-centered environment, we would love to hear from you!
We are an equal opportunity employer and value diversity in our workplace.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work Location: In person
Kennewick, WA
Full-Time 30+ hrs per week
Reports To: Office Manager
**Job Summary**
We are seeking a friendly, organized, and professional **Front Desk Coordinator ** to serve as the welcoming face and first point of contact for our dental practice. The ideal candidate will provide exceptional customer service, efficiently manage patient scheduling and administrative tasks, and support the smooth daily operations of the office so our dental team can focus on delivering high-quality patient care.
**Key Responsibilities**
- Greet patients and visitors warmly upon arrival, check them in, and ensure a positive first impression
- Answer, screen, and direct incoming phone calls in a timely and courteous manner; handle inquiries, take messages, and route calls appropriately
- Schedule, confirm, reschedule, and cancel patient appointments efficiently to optimize the provider's schedule
- Verify patient insurance coverage, eligibility, and benefits prior to appointments; explain treatment costs and payment options when needed
- Collect patient co-pays, deductibles, and outstanding balances; process payments and issue receipts
- Prepare and submit insurance claims, pre-authorizations, and follow up on unpaid claims as required
- Maintain accurate and up-to-date patient records in the practice management system (e.g., enter new patient information, update demographics, scan documents)
- Assist patients with completing necessary intake forms, medical/dental history, and consent documents
- Manage the waiting area to ensure it remains clean, organized, and comfortable
- Handle administrative tasks including filing, scanning, faxing, copying documents
- Communicate effectively with the dental office team regarding patient arrivals, changes, and special needs
- Protect patient confidentiality in compliance with HIPAA regulations at all times
- Perform other front-office duties as assigned to support overall practice efficiency
**Qualifications & Requirements**
- High school diploma or equivalent (required)
- Previous dental front desk experience (required)
- Familiarity with dental terminology, insurance verification, and billing processes.
- Excellent verbal and written communication skills with a warm, professional phone demeanor
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Friendly, patient, and empathetic attitude with a genuine desire to help others
- Ability to maintain confidentiality and adhere to HIPAA guidelines
- Reliable, punctual, and able to work W, Th, Fri from 7-6
- Experience presenting treatment plans or discussing financial options with patients
- Bilingual abilities a plus
**What We Offer**
-Pay will be determined by experience
- Full Time Benefits Include: 401K, Vision, Dental, Medical
- PTO accrual
- 6 paid Holidays
- Supportive team environment in a modern, patient-focused dental practice
If you are a positive, detail-oriented professional who thrives in a patient-centered environment, we would love to hear from you!
We are an equal opportunity employer and value diversity in our workplace.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work Location: In person
Requirements
• High school diploma or GED
• Organizational skills
• Filing
• Medical administrative support
• Attention to detail
• Organizational skills
• Filing
• Medical administrative support
• Attention to detail
About Kennewick Dental
Kennewick Dental is a trusted family dental practice located in Kennewick, WA, serving the Tri-Cities area. They specialize in restorative and cosmetic dentistry, providing professional and courteous dental health care. The practice is committed to educating patients on healthy habits, offering treatment, and preventive procedures for lasting impacts on oral health.
Position Closed
This job is no longer accepting applications.