Dental Front Desk Receptionist

Overview
Join our dynamic dental team as a Front Desk Receptionist, where your energy and organizational skills will be the heartbeat of our clinic. In this vital role, you’ll be the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to check-out. Your proactive approach will support efficient clinic operations, maintain accurate medical records, and uphold the highest standards of patient confidentiality. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, this opportunity is perfect for you!

Responsibilities
Greet patients warmly and manage patient check-in and check-out processes with professionalism and efficiency
Schedule appointments accurately using dental practice management software such as Eaglesoft or Dentrix
Verify insurance coverage, perform insurance eligibility checks, and handle insurance claims processing using systems like Epic, Meditech, or Athenahealth
Collect payments, process medical collections, and manage billing procedures in compliance with HIPAA regulations
Maintain precise medical records and documentation review to ensure accuracy in clinical files and health information management
Answer multi-line phone systems with courteous phone etiquette, providing clear communication and appointment confirmations
Assist with patient intake forms, medical terminology explanations, and dental terminology to facilitate smooth clinical flow
Experience
Prior experience working in a dental clinic or medical office environment is highly preferred
Demonstrated proficiency with Electronic Health Records (EHR) systems such as eClinicalWorks, Meditech, or Epic
Strong knowledge of health insurance processes including verification, billing, CPT coding, ICD-9/10 coding, Medicare procedures, and care plan documentation
Bilingual abilities are a plus to serve diverse patient populations effectively
Excellent computer skills with familiarity in Microsoft Office Suite and dental practice management software like Eaglesoft or Dentrix
Proven customer service skills with the ability to handle sensitive information confidentially under HIPAA policies
Office management experience including filing, scheduling, and multi-line phone handling
Join us to make a difference in patients’ lives by providing outstanding front desk support that combines technical expertise with genuine care. We’re committed to fostering a positive work environment where your skills grow alongside your career!

Pay: $16.00 - $22.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Paid time off
Work Location: In person