Dental Front Desk Receptionist

**DENTAL EXPERIENCE REQUIRED**
Solo Doctor dental practice looking for a front desk receptionist/treatment coordinator to provide cheerful, superior service in a private dental practice. The opportunity to work 4 days a week.

Position Summary: Promote practice growth through effectively implementing administrative procedures and positive, professional presentation as a member of the Front Desk Team. To project the positive, friendly atmosphere of our practice by welcoming all visitors in a cheerful and professional manner. Under Direct and Indirect Supervision, Answer inquiries and obtain information for general public, patients, visitors, and other interested parties. Provide information to callers; Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files.

Essential Responsibilities:
· Open office and prepare for business day
· Must maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.
· Monitor reception area for neatness and cleanliness; replace magazines into racks or arrange onto tables, reposition chairs, dispose of trash, etc. (back-up to greeter)
· Acknowledge all visitors promptly, regardless of task at hand (back-up-to Greeter)
· Memorize and deliver scripts in person and over the phone as appropriate
· Telephone: answer appropriately; record and retrieve messages
· Retrieve messages and e-mails and act upon them
· Welcome patients and visitors into office with cordial greeting and a smile
· Monitor schedule and patients who are waiting in reception area; notify appropriate staff of patient arrival and when there has been a delay in patient seating for appointment. (Back-up to Greeter)
· Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, etc.) (Back up to Greeter)
· Make certain that office has x-rays from previous dentist when appropriate
· Schedule appointments in consideration of production and capacity
· Set up appointments with specialists when indicated; coordinate with specialists office, send x-rays, explanatory letter and provide a referral card/pamphlet for specialist to patient
· Accept and record payments made at the time of service, via mail and telephone
· Present financing options and make necessary arrangements
· File insurance claims; submit e-claims and paper claims when necessary
· Follow-up on all outstanding insurance claims/pre-estimate requests
· Be knowledgeable in the operation and maintenance of equipment at the front desk
· Make courtesy calls for treatment follow-up (post-op calls, when necessary)
· Complete training in all areas shown on training schedule which apply to your position(s)
· Additional responsibilities as needed & as appropriate
· Completely cross-train to assume Financial Coordinator, Greeter/Receptionist responsibilities, when necessary
Success Factors
· Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community
· Effective verbal skills to communicate clearly and professionally with patients and staff
· Professional personal presentation
Education
Minimum high school diploma
Experience in dental setting
Computer literacy
Current CPR Certification
Open Dental experience a plus

**We may not respond to every applicant if requirements not met.**
Job Type: Full-time
Benefits:
Employee discount
Referral program
Education:
High school or equivalent (Preferred)
Experience:
Dental office experience: 2 years (Required)
License/Certification:
CPR Certification (Preferred)
Work Location: In person