Dental Front Desk Receptionist

PARK RIDGE ORTHODONTICS
Front Desk Receptionist
About Our Practice
We are a family-owned, single-doctor orthodontic practice serving children, teens, and adults throughout Bergen County.

Because we are a small practice, every person here matters enormously. Our team values patient comfort, hospitality, and professionalism in a fun and family friendly environment.

This Is Not a Typical Front Desk Job
We are looking for someone who enjoys people, loves making connections, and believes dental care should feel different.

At our practice, orthodontics is not just about straight teeth. It is about instilling confidence and life-changing transformations. A nine-year-old who is nervous about her very first appointment. A teenager who has stopped smiling in photos. An adult who has wanted straight teeth for thirty years and finally decided this is the year.

Our Treatment Coordinator plays one of the most important roles in the practice, helping families understand their treatment and feel confident moving forward.

What You'll Do
You'll be the trusted guide who helps families move from “I'm nervous and unsure” to “I'm excited and ready to start.”
You will own the patient journey from the very first phone call through the day treatment begins. Responsibilities include:
Answer new patient calls and convert them into scheduled consultations
Present the treatment journey in a clear, confident, non-technical way
Build trust and connection with patients and parents
Help families understand the value of their treatment
Review financial options, payment plans, and insurance benefits, and handle insurance coordination
Coordinate scheduling and keep the doctor's chair time efficient
Follow up with families who are still considering treatment
Run the front desk with warmth: greeting, check-in, check-out, and phones
Work side by side with the doctor to create an exceptional patient experience
Assist with sterilization of instruments and general office support as needed
What Makes You a Great Fit
You might be perfect for this role if:
You love building relationships with people
You are energetic, personable, and genuinely comforting to nervous patients
You are confident discussing money and value
You present yourself professionally and speak clearly and warmly
You can simplify complex information into something easy to understand
You enjoy helping people make important decisions
You're organized, detail-oriented, and comfortable wearing several hats in a small office
You take pride in delivering an incredible experience
You value feedback and you want to get better
Bonus if you have experience in:
Dental or orthodontic front desk or treatment coordination
Patient care or healthcare coordination
Insurance verification and benefits coordination
Customer experience or hospitality roles
What We Offer
Competitive salary
Direct mentorship from the doctor, with no layers of management between you and the decisions
Career growth as the practice grows
Continuing education and training
The chance to make a real difference in patients' lives
Full-time, 5 days per week, including some Saturdays
Benefits include Paid Time Off, Sick Leave, and Paid Holidays
The Type of Person Who Thrives Here
The right person for this role is someone who:
Thrives on providing exceptional customer experience
Loves helping others overcome fear
Enjoys hitting goals
Wants to grow both personally and professionally
Is genuinely interested in orthodontics and in this practice, not just collecting a paycheck
If you're looking for a career where you help people transform their lives, we'd love to meet you.

How to Apply
Send us your resume along with a few sentences about why this role interests you. Our process is simple and quick: a 10-minute Zoom conversation first, and then an in-office interview so you can see the practice for yourself.

Pay: $20.00 - $25.00 per hour
Benefits:
Employee discount
On-the-job training
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Work Location: In person