Dental Front Desk Receptionist / Patient Coordinator

We are an established, patient-focused dental practice that has proudly served the Canton South community for more than 40 years. We are looking for an experienced Dental Front Desk / Patient Coordinator to join our team.

The ideal candidate is outgoing, friendly, dependable, organized, and genuinely enjoys working with people. This position is a key part of the patient experience and requires someone who is comfortable communicating with patients both in person and on the telephone while also having strong knowledge of dental insurance and practice management.

Responsibilities
● Greet patients in a warm, friendly, and professional manner
● Answer and manage a busy multi-line telephone system
● Schedule, confirm, and manage patient appointments
● Provide excellent customer service and create a positive patient experience
● Accurately enter and maintain patient information in Dentrix
● Submit and follow up on dental insurance claims
● Review and work insurance aging reports
● Verify dental insurance benefits and eligibility
● Read, understand, and accurately interpret Explanation of Benefits (EOBs)
● Post insurance payments and adjustments accurately
● Research and resolve insurance discrepancies and unpaid claims
● Enter and update EOB information in Dentrix
● Identify and problem-solve insurance payment issues
● Collect patient copays, deductibles, balances, and past-due accounts
● Discuss patient balances and financial responsibilities professionally and confidently
● Assist patients with questions regarding insurance benefits and treatment costs
● Monitor outstanding accounts and assist with collection efforts
● Maintain accurate patient records and financial information
● Communicate effectively with dental insurance companies and patients
● Work closely with the clinical team to ensure an efficient patient flow
Qualifications
Required:
● Previous experience working in a dental front office
● Strong working knowledge of Dentrix
● Experience submitting and following up on dental insurance claims
● Experience working insurance aging reports
● Strong understanding of dental insurance terminology and benefits
● Ability to accurately read and interpret EOBs
● Experience posting insurance payments and adjustments
● Experience collecting patient balances and past-due accounts
● Excellent telephone and communication skills
● Strong customer service skills
● Excellent attention to detail and organizational skills
● Ability to multitask in a busy dental office
● Ability to confidently and professionally discuss money and patient balances
● Strong problem-solving skills
The Ideal Candidate
We are looking for someone who is:
● Friendly and outgoing
● Patient-focused and compassionate
● Confident and professional on the phone
● Comfortable discussing insurance and financial matters with patients
● Detail-oriented and accurate
● Organized and dependable
● A strong communicator
● Able to work independently while also being a team player
● Comfortable taking initiative and solving problems rather than simply passing them along
This is an experienced dental front-office position. Candidates should have hands-on experience with Dentrix, dental insurance claims, EOBs, insurance aging, and patient collections.

What We Offer
● Established and respected dental practice
● Friendly, team-oriented work environment
● Long-term opportunity with an established practice
● Competitive hourly wage
● Paid time off
● Holiday pay
● Dental benefits
● Retirement plan/401(k) with match
● Bonus system
How to Apply
If you are an experienced dental front-office professional who enjoys working with patients, understands the complexities of dental insurance, and takes pride in providing excellent customer service, we would love to hear from you.

Please submit your resume through Indeed.

Pay: $22.00 - $30.00 per hour
Expected hours: 36.0 per week
Benefits:
401(k)
401(k) matching
Paid time off
Professional development assistance
Uniform allowance
Work Location: In person