Dental Front Desk Receptionist

Front Desk Patient Coordinator
New Heights Dental and Braces, PA — San Antonio, Texas
Full-Time | On-Site | Patient-Facing
The front desk is the first impression and the last impression every patient has of our practice. We are looking for someone who understands that and takes genuine pride in it.

A note before you apply:
Please apply only if you have dental front desk experience, a stable work history, and strong attendance and punctuality. This is a fast-paced, 13-operatory practice — the pace is real, the details matter, and being trainable and coachable is a must. If that sounds like you, we would love to hear from you.

About New Heights Dental and Braces
New Heights Dental and Braces, PA is a privately owned, multi-specialty practice serving San Antonio for over 30 years. With three doctors, 13 operatories, and a full range of services — from general dentistry and clear aligners to implants, periodontics, and oral surgery — we are a busy, growing practice that takes quality seriously.

Position Overview
The Front Desk Patient Coordinator is the first and last interaction a patient has with our practice. You will handle check-in and check-out, phones, scheduling, insurance verification, and payment collection — often all at once. Our front desk team is fully cross-trained, the pace is fast, and we need someone who thrives in that environment.

Key Responsibilities
Patient Check-In & Check-Out
Greet patients warmly and by name; verify demographics, insurance, and health history
Collect copays, balances, and payment plan installments at time of service
Coordinate post-visit scheduling and answer questions before the patient leaves
Phones & Communication
Answer calls promptly and professionally; schedule appointments across all providers and departments
Handle confirmations, reminders, and rescheduling with efficiency
Return missed calls and voicemails the same day
Scheduling
Collaborate with the Hygiene and Restorative Schedulers to keep the schedule full and organized
Fill cancellations from the short-call list; flag gaps to the Clinic Manager
Onboard new patients — intake forms, insurance confirmation, and appointment prep
Insurance & Payments
Verify insurance eligibility and benefits before appointments
Communicate out-of-pocket estimates clearly; collect and post payments in CareStack
Coordinate billing questions and discrepancies with the Revenue Cycle Manager
General Support
Keep the front desk and reception area clean and organized
Handle mail, faxes, and documents in compliance with HIPAA
Support the admin team wherever needed; assist with end-of-day closeout
Qualifications
Required
Minimum 2 years of dental front desk experience — dental-specific background is required
Dental insurance knowledge: PPO plans, eligibility verification, and basic billing terminology
Hands-on experience with a dental practice management system; CareStack or a comparable cloud-based platform strongly preferred — CareStack experience is a priority
Strong communicator — professional, warm, and clear in person and on the phone
Reliable, punctual, and detail-oriented
Preferred
Bilingual in English and Spanish — a plus, but not required
What Makes a Great Fit
Warm and composed — patients feel it, and so does the team
Sharp on details — insurance info, times, and payments all matter
Team-first — the front desk wins when the whole practice wins
Discreet and professional — what happens in the practice stays in the practice
Our Team & Culture
New Heights Dental and Braces has been in this community for over 30 years, and our team reflects that same sense of commitment. We are growing — adding days, expanding our providers, and building toward a second location — and we are looking for people who want to be part of that. If you show up, do great work, and care about the patient experience, you will fit right in.

Compensation & Benefits
We offer competitive compensation that reflects the experience and care this role requires. Details will be discussed during the interview process and may include:
Competitive hourly rate based on experience
Performance-based incentives
401(k) retirement plan
Paid time off and holidays
Continuing education support
A stable, welcoming team environment with genuine room to grow
How to Apply
Send your resume and a brief note about your dental front desk background — where you worked, the systems you used, and what you enjoy about the role.

Email: Ci@NewHeightsDental.com
New Heights Dental and Braces, PA | San Antonio, Texas
Pay: $16.00 - $18.00 per hour
Benefits:
401(k) matching
Dental insurance
Paid time off
Work Location: In person