full-time 5 days ago
Dental Front Desk Receptionist
Shore Smiles
Virginia Beach, VA 23452
From 20/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Come join us at True Care Dental in Virginia Beach, VA!
Our company is seeking a Front Desk Specialist who is a self-starter, eager to learn and capable of making quick and accurate decisions. We're looking for someone who is able to work in a collaborative work environment and has previous experience working as an independent employee. The ideal candidate for this position has strong customer service skills and a commitment to achieving high quality results.
- Training completely provided.
Customer Service Duties:
Greet patients with a smile and introduce yourself.
Provide excellent customer service to patients
Practice HIPAA and maintaining compliance
Answer incoming calls
Checking patients in and out
Check office voicemails and emails
Confirm appointments
Schedule appointments
Actively monitoring schedule to ensure providers meet daily goals
Assist patients in scheduling with specialists if needed
Update patient records when checking in patients by ensuring phone, address, and insurance are current
Scanning patients DL, insurance card, and paperwork
Check and respond to appointment requests from office website
Insurance duties:
Enter new insurance information into dental software and call for verification/benefit information.
Update insurance group coverage table information: percentages, insurance notes (frequencies, limitations), downgrades, maximums and deductibles
Note patient’s upcoming appointment indicating frequency and eligibility for what patient is scheduled for (i.e. is patient eligible for x-rays, fluoride, etc.) and potential patient out of pocket expenses
Check next day patients for insurance and make sure insurance is up to date
Understand insurance networks, carriers, and third-party administrators
Work with insurance companies and Financial Director on any issues that arise with insurance (i.e. doctor not showing in-network, credentialing issues, etc)
Assist patients with billing problems.
Assist patients with Medicaid eligibility application and/or other payer programs.
Respond to questions regarding patient balances, collections, and insurance.
Assist in cleaning up current insurance lists (streamlining and removing old/outdated plans)
Other team player duties:
Utilize the dental software to pull reports, analyze data, and strategize improvements.
Audit patient charts.
Be an active participant in staff meetings.
Communicate with the clinic team regarding changes, updates, etc.
Perform other duties as assigned or necessary.
Other Skills:
Have strong attention to detail
Create a positive work environment
Take initiative
Work well independently, and also as part of a team
Be a problem solver/find solutions
Communicate well with team members
Experience
Customer service experience
Training is provided
Pay: From $20.00 per hour
Benefits:
Health insurance
Paid training
Work Location: In person
Our company is seeking a Front Desk Specialist who is a self-starter, eager to learn and capable of making quick and accurate decisions. We're looking for someone who is able to work in a collaborative work environment and has previous experience working as an independent employee. The ideal candidate for this position has strong customer service skills and a commitment to achieving high quality results.
- Training completely provided.
Customer Service Duties:
Greet patients with a smile and introduce yourself.
Provide excellent customer service to patients
Practice HIPAA and maintaining compliance
Answer incoming calls
Checking patients in and out
Check office voicemails and emails
Confirm appointments
Schedule appointments
Actively monitoring schedule to ensure providers meet daily goals
Assist patients in scheduling with specialists if needed
Update patient records when checking in patients by ensuring phone, address, and insurance are current
Scanning patients DL, insurance card, and paperwork
Check and respond to appointment requests from office website
Insurance duties:
Enter new insurance information into dental software and call for verification/benefit information.
Update insurance group coverage table information: percentages, insurance notes (frequencies, limitations), downgrades, maximums and deductibles
Note patient’s upcoming appointment indicating frequency and eligibility for what patient is scheduled for (i.e. is patient eligible for x-rays, fluoride, etc.) and potential patient out of pocket expenses
Check next day patients for insurance and make sure insurance is up to date
Understand insurance networks, carriers, and third-party administrators
Work with insurance companies and Financial Director on any issues that arise with insurance (i.e. doctor not showing in-network, credentialing issues, etc)
Assist patients with billing problems.
Assist patients with Medicaid eligibility application and/or other payer programs.
Respond to questions regarding patient balances, collections, and insurance.
Assist in cleaning up current insurance lists (streamlining and removing old/outdated plans)
Other team player duties:
Utilize the dental software to pull reports, analyze data, and strategize improvements.
Audit patient charts.
Be an active participant in staff meetings.
Communicate with the clinic team regarding changes, updates, etc.
Perform other duties as assigned or necessary.
Other Skills:
Have strong attention to detail
Create a positive work environment
Take initiative
Work well independently, and also as part of a team
Be a problem solver/find solutions
Communicate well with team members
Experience
Customer service experience
Training is provided
Pay: From $20.00 per hour
Benefits:
Health insurance
Paid training
Work Location: In person
Requirements
• Customer service
About Shore Smiles
Shore Smiles is a trusted dental practice in Virginia Beach dedicated to providing exceptional dental care to patients of all ages. Their well-trained team is committed to improving oral health and meeting the dental needs of their community. With a focus on education, technology, and family, Shore Smiles offers a wide range of services from cosmetic dentistry to adult orthodontics.