Dental Front Desk Receptionist

Job Overview
We are seeking a dynamic and detail-oriented Dental Front Desk Receptionist to join our vibrant dental practice. In this vital role, you will be the first point of contact for patients, providing exceptional customer service while managing front desk operations with efficiency and professionalism. Your energetic approach will help create a welcoming environment, ensuring smooth patient flow, accurate documentation, and seamless coordination with clinical staff. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a passion for delivering outstanding patient care.

Duties
Greet patients warmly and professionally, establishing a positive first impression
Schedule appointments using dental practice management software such as Epic or Meditech, ensuring optimal patient flow
Verify patient insurance coverage and explain treatment plans clearly while maintaining confidentiality in accordance with HIPAA regulations
Collect payments, process medical billing including CPT coding, ICD-9/10 coding, and manage electronic health records (EHR systems) such as Athenahealth or eClinicalWorks
Review and update patient records accurately, ensuring compliance with clinical confidentiality policies
Handle phone inquiries with excellent phone etiquette, providing information and directing calls appropriately
Manage administrative tasks including filing, data entry, insurance claims processing, and documentation review
Requirements
Proven experience in a medical or dental front desk setting with strong knowledge of medical office procedures and clinic experience
Proficiency in EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; familiarity with electronic health records management is essential
Solid understanding of health insurance processes including Medicare and Medicaid billing procedures
Knowledge of medical terminology, CPT coding, ICD coding (ICD-9/10), and medical billing practices
Excellent computer skills with proficiency in Microsoft Office Suite and typing skills including 10-key typing
Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
Bilingual abilities are a plus to serve diverse patient populations effectively
Demonstrated customer service excellence with professional phone communication and office management skills
Ability to maintain clinical confidentiality and adhere to HIPAA standards at all times
Previous dental clinic experience is highly preferred; familiarity with health information management systems enhances your suitability for this role
Join our team to make a meaningful difference in patients’ lives by providing friendly service and efficient support. We value energetic professionals who thrive on helping others while maintaining high standards of accuracy and professionalism. This paid position offers an exciting opportunity to grow within a supportive healthcare environment dedicated to excellence in patient care.

Pay: $18.87 - $23.95 per hour
Expected hours: 40.0 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person