full-time 3 months ago
Dental Front Desk Scheduler
Planet Dental
9717 North Lamar Boulevard, Austin, TX 78753
From 16/hr
About the Practice
N/A Team Members
Open Dental Software
Office Tour & Photos
Job Description
Front Desk Scheduler / Receptionist (Bilingual)
Are you a people person with a knack for organization? Do you love making someone's day?
If you’re ready to bring your energy to a workplace that feels like family—and treats patients the same way—we want you on our team! At Planet Dental & Orthodontics, we don't just treat teeth; we improve lives. We’re looking for a vibrant, bilingual superstar to be the face and voice of our practice. If you thrive in a fast-paced environment and take pride in going above and beyond, your next career move starts here.
About Us: Planet Dental & Orthodontics
Built on a foundation of compassion, clinical excellence, and absolute professionalism, our mission is to deliver elite oral healthcare and dental education to our community. We pride ourselves on our 100% customer service approach. We go above and beyond every single day, and we are looking for a team member who shares our passion for treating every patient and parent with genuine kindness.
Position Summary
As our Front Desk Scheduler, you aren't just answering phones; you are strategically managing the heartbeat of our office. In this role, you will greet patients, verify insurance, keep records sharp, and masterfully craft a schedule that ensures a smooth, seamless patient experience. Because you are our first point of contact, a fierce commitment to customer satisfaction and the ability to make quick, accurate decisions with a smile is a must!
Primary Responsibilities
The Ultimate First Impression: Warmly greet patients, answer questions, and provide patient-focused service that sets the tone for their visit.
Master of the Schedule: Strategically book and confirm appointments to optimize daily office flow.
Data Integrity: Accurately obtain and update patient demographics (addresses, phone numbers, insurance, or self-pay status) within our system.
Insurance & Financials: Keep patient insurance information current and securely process payments.
Patient Liaison: Seamlessly direct calls to proper departments or management when necessary.
Compliance Champion: Maintain strict patient confidentiality and always abide by HIPAA best practices.
Daily Operations: Open and close the dental office efficiently according to established protocols.
What You Bring to the Team (Requirements)
Language: Bilingual in English and Spanish is required to best serve our diverse community.
Education: High school diploma or equivalent required.
Experience: * 2+ years of customer service or front-facing experience (preferred).
1+ years of experience in a call center or scheduling environment (preferred).
Skills: Strong communication, a knack for multitasking, and quick problem-solving skills.
Physical: Ability to sit for extended periods of time at a workstation in a lively office environment.
Position Type:
Job Type: Full-time
Status: Non-exempt
Our Benefits Package Includes:
Paid Time Off: 2 weeks of PTO, accruing on Day 1!
Health & Wellness: Medical and Dental plans (50% paid by the company), plus Vision coverage.
Life Insurance: $15,000 company-paid life insurance policy.
Supplemental Protection: Access to excellent ancillary products including Short-Term Disability, Accident Insurance, Critical Illness, and Whole Life Insurance.
Ready to join the team?
If you are looking for a rewarding career where your energy and dedication genuinely impact families in our community, we want to hear from you. Apply today to join our stellar team!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
People with a criminal record are encouraged to apply
Experience:
Customer service: 1 year (Preferred)
Language:
English and Spanish (Required)
Work Location: In person
Are you a people person with a knack for organization? Do you love making someone's day?
If you’re ready to bring your energy to a workplace that feels like family—and treats patients the same way—we want you on our team! At Planet Dental & Orthodontics, we don't just treat teeth; we improve lives. We’re looking for a vibrant, bilingual superstar to be the face and voice of our practice. If you thrive in a fast-paced environment and take pride in going above and beyond, your next career move starts here.
About Us: Planet Dental & Orthodontics
Built on a foundation of compassion, clinical excellence, and absolute professionalism, our mission is to deliver elite oral healthcare and dental education to our community. We pride ourselves on our 100% customer service approach. We go above and beyond every single day, and we are looking for a team member who shares our passion for treating every patient and parent with genuine kindness.
Position Summary
As our Front Desk Scheduler, you aren't just answering phones; you are strategically managing the heartbeat of our office. In this role, you will greet patients, verify insurance, keep records sharp, and masterfully craft a schedule that ensures a smooth, seamless patient experience. Because you are our first point of contact, a fierce commitment to customer satisfaction and the ability to make quick, accurate decisions with a smile is a must!
Primary Responsibilities
The Ultimate First Impression: Warmly greet patients, answer questions, and provide patient-focused service that sets the tone for their visit.
Master of the Schedule: Strategically book and confirm appointments to optimize daily office flow.
Data Integrity: Accurately obtain and update patient demographics (addresses, phone numbers, insurance, or self-pay status) within our system.
Insurance & Financials: Keep patient insurance information current and securely process payments.
Patient Liaison: Seamlessly direct calls to proper departments or management when necessary.
Compliance Champion: Maintain strict patient confidentiality and always abide by HIPAA best practices.
Daily Operations: Open and close the dental office efficiently according to established protocols.
What You Bring to the Team (Requirements)
Language: Bilingual in English and Spanish is required to best serve our diverse community.
Education: High school diploma or equivalent required.
Experience: * 2+ years of customer service or front-facing experience (preferred).
1+ years of experience in a call center or scheduling environment (preferred).
Skills: Strong communication, a knack for multitasking, and quick problem-solving skills.
Physical: Ability to sit for extended periods of time at a workstation in a lively office environment.
Position Type:
Job Type: Full-time
Status: Non-exempt
Our Benefits Package Includes:
Paid Time Off: 2 weeks of PTO, accruing on Day 1!
Health & Wellness: Medical and Dental plans (50% paid by the company), plus Vision coverage.
Life Insurance: $15,000 company-paid life insurance policy.
Supplemental Protection: Access to excellent ancillary products including Short-Term Disability, Accident Insurance, Critical Illness, and Whole Life Insurance.
Ready to join the team?
If you are looking for a rewarding career where your energy and dedication genuinely impact families in our community, we want to hear from you. Apply today to join our stellar team!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
People with a criminal record are encouraged to apply
Experience:
Customer service: 1 year (Preferred)
Language:
English and Spanish (Required)
Work Location: In person
Requirements
• Spanish
• High school diploma or GED
• English
• HIPAA
• Ability to sit for extended periods
• High school diploma or GED
• English
• HIPAA
• Ability to sit for extended periods
About Planet Dental
Planet Dental is a customer-oriented practice with locations in Laredo, Austin, and Dallas, Texas. Led by Dr. Paul Labbe, our vibrant and positive team prioritizes patient needs and comfort. We offer a variety of amenities to ensure a gentle and relaxed experience, particularly for children. Visit one of our offices today and experience our caring approach to dental care.
Position Closed
This job is no longer accepting applications.