Dental Front Desk Specialist

We are searching for a full-time Dental Front Desk Specialist to work in our Mooresville and Statesville, NC, offices! We are looking for a team player who is self-motivated to be an important part of our practice and ensure an excellent patient experience.

About Our Practice
We are a small, family-owned dental practice committed to delivering high-quality, personalized patient care in a warm and welcoming environment. As a fee-for-service office, we focus on what is best for our patients—never rushing appointments or pushing production goals.

Our team values relationships, communication, and excellence in care. We take pride in creating a calm, supportive atmosphere for both patients and team members.

Responsibilities
Answer incoming calls using proper phone etiquette
Greet and check-in patients in a professional and friendly manner
Respond to telephone inquiries from patients and prospective patients
Oversee scheduling of appointments for hygienists and dentists, striving to maintain full schedules
Demonstrate flexibility in rescheduling and confirming patient appointments
Present financial policies and arrangements accurately to patients
Ability to interpret and explain dental insurance coverage
Collect, post and record payments
Handle all necessary dental paperwork (i.e. patient charts, appointment cards, and treatment plan forms)
Open to new challenges and assisting with special projects
Qualifications
You have proven experience as dental front desk specialist
You are highly proficient with using computers, dental software, and phone systems
You are self-motivated with the ability to exceed patient expectations
You hold yourself to high professional standards and can maintain strict patient confidentiality
You have excellent organizational skills and strong verbal communication skills
You demonstrate a basic understanding of dental treatments/contracts/financial terms
You are dependable in your day to day responsibilities
You love collaborating and being part of a team but can also work independently with limited supervision
In addition to all this, you have a high school diploma and 2+ years of dental front desk experience
Expected Hours
Monday-Thursday: 8:30 am - 5:00 pm with one-hour lunch
Friday: 7:30 am - 1:00 pm
Please note that you must be willing to work in both Mooresville and Statesville, NC.

Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Uniform allowance
Experience:
Dental receptionist: 2 years (Required)
Work Location: In person