Dental Front Desk/Treatment Coordinator (General)

Company Overview
Harmony Whole Person Oral Healthcare is a newly opened clinic that launched in October 2025. We believe that quality care goes beyond treating a patient’s immediate needs. We are committed to delivering a holistic healthcare experience that focuses on the well-being of the entire person. By integrating cutting-edge technologies, compassionate care, and a patient-centered approach, we strive to create an environment where every interaction is meaningful.

Our clinic, located in the heart of Oakland at 1333 Broadway, is designed to bring innovative dental care to the forefront of healthcare. From Revenue Cycle Management that ensures a seamless administrative process to Digital Experience Displays that enhance the patient journey, every aspect of Harmony Dental Clinic is tailored to meet the needs of our community.

We are not just reimagining dental care—we are transforming the way healthcare is delivered. Through the integration of Dental Medical Integration (DMI) and our integration with Epic’s Electronic Health Record, we ensure that our patients receive comprehensive care that connects oral health with overall wellness.

At Harmony Whole Person Oral Healthcare, we are more than just providers; we are partners in your journey to better health, offering convenient, affordable, and exceptional care that supports every aspect of your well-being.

Position Summary:
The dental front desk/treatment coordinator plays a critical role in delivering exceptional patient experiences and ensuring the smooth administrative operations of the dental practice. This hybrid role involves managing front desk responsibilities such as scheduling, check-in/check-out, and insurance coordination, while also guiding patients through their treatment plans and helping them understand and accept recommended care.

Primary Responsibilities:
Greet patients warmly and professionally as they arrive
Check-in/check-out patients
Schedule, confirm, and reschedule patient appointments
Answer patient phone calls, emails, messages, and inquiries
Collect and verify patient information, update records, manage consent forms
Process payments and handle financial transactions
Coordinate insurance verification (eligibility), pre-authorization, and claims needing practice attention
Answer patient general questions about procedures, insurance coverage, and financing options
Follow up with patients who have incomplete or pending treatment
Collaborate with the clinical team to ensure a seamless flow of patient care
Secondary Responsibilities:
Alert staff of expected/unexpected arrivals (Vendors, meetings with doctors, etc.)
Communicate with doctors and staff of changes to their schedules or appointments
Keep office reception area neat and tidy
Answer basic questions from patients about the office; help explain office policy
Organize and distribute mail
Check voicemail and make out-bound calls to follow-up on inquiries
Follow up on records or document requests
Qualifications:
5+ years in a dental front office or treatment coordinator role
Familiarity with dental terminology, insurance processes, and common procedures
Proficiency in dental software systems (Dentrix, Eaglesoft, Open Dental, Epic)
Excellent communication and interpersonal skills
A commitment to providing patient-centered care that integrates oral health with overall health and well-being
Strong ethical grounding in patient care and confidentiality
A proactive attitude and willingness to participate actively in continual improvement of the clinic’s operations
Job Type: Full-time
Pay: $25.00 - $33.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Application Question(s):
Do you have 5+ years of experience in a dental front office or treatment coordinator role?

This is an onsite position and requires the incumbent to work at the Oakland, CA (zip code 94612) location M-F, 8-5 PM. Are you able to meet this requirement?

What are your hourly compensation expectations for this role?

Work Location: In person