Dental Front Office Assistant

Overview
Join our dynamic dental practice as a Dental Front Office Assistant, where you will be the welcoming face and efficient coordinator that keeps our office running smoothly. Your energetic and positive attitude will ensure every patient feels valued from the moment they walk through the door. This role offers an exciting opportunity to utilize your administrative expertise, medical billing skills, and customer service talent in a fast-paced healthcare environment. You’ll be instrumental in managing patient interactions, scheduling appointments, handling medical records, and supporting clinical staff with essential documentation and insurance processes.

Responsibilities
Greet patients warmly, check them in and out efficiently, and provide exceptional customer service throughout their visit
Schedule appointments accurately using EMR (Electronic Medical Records) systems such as Epic, Meditech, or eClinicalWorks
Verify patient insurance coverage, process payments, and manage collections including Medicare and health insurance claims
Maintain and update patient records ensuring compliance with HIPAA and clinical confidentiality policies
Review documentation for accuracy, including CPT (Current Procedural Terminology) codes, ICD-9/10 (International Classification of Diseases), and care plans
Manage phone communication with professionalism, providing clear information and scheduling support while demonstrating excellent phone etiquette
Support medical billing processes by coding procedures correctly and submitting claims electronically via Athenahealth or other EHR systems
Requirements
Proven experience in a medical or dental front office setting with strong clerical skills and office management capabilities
Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; proficiency in electronic health records management is essential
Knowledge of health insurance procedures including Medicare billing, medical coding (ICD and CPT), and documentation review
Exceptional computer skills with proficiency in Microsoft Office Suite (Word, Excel) and 10-key typing for accurate data entry
Strong understanding of medical terminology, health information management, and clinical confidentiality policies
Bilingual abilities are highly valued to serve diverse patient populations effectively
Excellent customer service skills paired with professional phone communication and appointment scheduling experience
Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
Prior clinic experience or medical administrative support is preferred but not required
Join us to make a meaningful difference in patients’ lives by providing outstanding front desk support while advancing your career in healthcare administration. We are committed to fostering a positive work environment where your skills are valued, your growth is supported, and your contributions help create healthier communities.

Pay: $21.00 - $25.00 per hour
Expected hours: 30.0 – 36.0 per week
Benefits:
Continuing education credits
On-the-job training
Paid sick time
Uniform allowance
Work Location: In person