Dental Front Office Receptionist

Job Summary
At Concierge Dentistry, we believe visiting the dentist should feel welcoming, comfortable, and personalized. We are a high-end, patient-focused dental practice known for exceptional customer service, strong patient relationships, and outstanding clinical care.

We are looking for a warm, professional, and highly organized Front Office Receptionist who enjoys helping people and takes pride in creating an exceptional patient experience from the moment a patient contacts our office until they leave with a smile.

This position is ideal for someone who enjoys building relationships, providing outstanding service, and being an important part of a collaborative team.

Duties
Patient Experience & Hospitality
Welcome patients and guests with warmth and professionalism
Scheduling & Patient Coordination
Schedule, confirm, and reschedule appointments
Prepare charts and ensure records are complete before appointments
Manage the daily schedule to maximize efficiency and patient satisfaction
Coordinate patient flow with doctors, hygienists, and assistants
Follow up with patients regarding unscheduled treatment and overdue hygiene visits
Help maintain a productive schedule by filling openings and cancellations
Administrative & Financial Responsibilities
Verify and update patient information
Verify dental insurance benefits and eligibility
Answer incoming calls in a professional and courteous manner
Operate a multi-line phone system, route calls appropriately, and take detailed messages when necessary.

Review treatment estimates and discuss financial arrangements with patients
Collect co-payments and account balances
Process payments and maintain accurate financial records
Submit and follow up on insurance claims when needed
Scan, upload, and organize patient documents and records
Team Support
Communicate effectively with the clinical team
Assist with office projects and administrative tasks
Help maintain an organized and professional front office environment
Contribute to a positive workplace culture and team atmosphere
What We're Looking For
Friendly, outgoing, and service-oriented personality
Excellent communication and interpersonal skills
Strong attention to detail and organizational abilities
Ability to multitask in a fast-paced environment
Professional appearance and demeanor
Positive attitude and willingness to learn
Dependable, punctual, and team-oriented
Create a positive first impression and ensure patients feel comfortable and cared for
Check patients in and out for appointments
Offer exceptional customer service in person, over the phone, and through text/email communication
Assist patients with questions regarding appointments, treatment recommendations, and office policies
Experience
Previous dental front office experience preferred
Experience with dental practice management software (Eaglesoft)
Familiarity with dental insurance verification and billing
Experience presenting treatment plans and discussing financial arrangements is a plus
What Matters Most to Us
At Concierge Dentistry, we believe skills can be taught, but character, personality, and mindset are much harder to train.

While previous dental experience is preferred, we are willing to train the right person. We are looking for someone who brings enthusiasm, professionalism, and a genuine desire to help others every day.

The ideal candidate:
Has a positive, outgoing, and friendly personality
Enjoys building relationships and creating exceptional patient experiences
Is eager to learn and open to coaching, feedback, and personal growth
Takes initiative and demonstrates a strong work ethic
Works well in a team environment and is willing to support coworkers when needed
Is dependable, professional, and accountable
Maintains a positive outlook during both busy and challenging days
Communicates respectfully and effectively with patients and team members
Values teamwork, kindness, and a culture of mutual respect
We can teach someone how to schedule appointments, verify insurance benefits, and use dental software. What we cannot teach is character, kindness, integrity, and a commitment to being a great teammate.

If you are someone who enjoys helping people, loves learning new skills, and wants to grow within a supportive dental practice, we encourage you to apply—even if you do not have dental experience.

Why Join Our Team?

Supportive and collaborative work environment
Patients who value high-quality care and long-term relationships
Opportunity for professional growth and development
Competitive pay based on experience
Employee dental benefits
Work with a team that genuinely enjoys helping patients and one another
Pay: $19.00 - $25.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Application Question(s):
What do you believe makes an exceptional patient experience?

Why are you interested in working in a dental office?

This position requires working with multiple computer programs, electronic patient records, email, text messaging platforms, and internet-base applications throughout the day. How comfortable are you with technology?

Experience:
Dental receptionist: 2 years (Required)
Work Location: In person