Dental Front Office Receptionist/Coordinator (Full-Time)

Benefits:

Company parties

Competitive salary

Dental insurance

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Wellness resources

Front Office Coordinator – Dental Practice (Full-Time)

We are a high-quality, patient-focused dental practice in the South Bay seeking a reliable and detail-oriented Front Office Coordinator to join our team. This role is critical to keeping the schedule full, patients informed, and the office running efficiently.

Core Responsibilities:

Answer and manage incoming phone calls promptly and professionally

Confirm all patient appointments for the following 1–2 business days

Actively fill cancellations and maintain a full hygiene schedule

Schedule and coordinate patient appointments for doctors and hygienists

Perform daily chart preparation for upcoming appointments

Verify PPO insurance eligibility, benefits, and breakdowns prior to visits

Check patients in and out, collect payments, and review treatment plans

Update medical histories annually and ensure all patient records are current

Schedule next appointments and manage recall system to maintain patient flow

Monitor and work A/R (accounts receivable) reports and follow up on outstanding balances

Additional Responsibilities:

Present and explain treatment plans and financial options clearly to patients

Submit and track insurance claims; follow up on delays or denials

Maintain accurate patient records in Dentrix Ascend

Coordinate with clinical team to ensure smooth patient flow throughout the day

Handle patient questions, concerns, and rescheduling with professionalism

Maintain a clean, organized, and welcoming front office environment

Assist with daily reports, production tracking, and schedule optimization

Support marketing and patient retention efforts (reviews, referrals, etc.)

Qualifications:

Dental front office experience required

Working knowledge of PPO insurance verification and billing

Experience with Dentrix Ascend or similar dental software is a plus

Strong communication and organizational skills

Ability to multitask and stay calm in a fast-paced environment

Detail-oriented with a proactive mindset

What We’re Looking For:

Someone who takes ownership of the schedule, understands the importance of keeping hygiene full, and communicates confidently with patients. This role is not just administrative — it directly impacts the growth and efficiency of the practice.