Dental Front Office Receptionist / Patient Care Coordinator

✨ We’re Hiring: Dental Front Office Receptionist / Patient Care Coordinator ✨
Growth Track Opportunity | Brand-New Dental Practice in South Charlotte
Toothology Dental is looking for an experienced, polished, and highly organized Dental Front Office Receptionist / Patient Care Coordinator to join our brand-new private practice in South Charlotte.

This is not a basic front desk position.

We are looking for someone with real dental front office experience who wants to grow with the practice, take ownership, and eventually develop into a larger leadership role as the office expands.

The right person will be one of the first voices patients hear, one of the first faces they see, and one of the key people helping shape the patient experience, office systems, communication flow, and front office culture from the beginning.

We are a one-doctor, modern dental office focused on comprehensive dentistry, implants, cosmetics, digital technology, and an elevated patient experience. We want someone who is warm with patients, confident with systems, comfortable discussing treatment and finances, and excited to help build something the right way.

As the practice grows, this role can grow too. More opportunities will come over time, and we want someone who sees the value in being part of the foundation early.

The Big Picture
This position is ideal for someone who already understands the dental front office and is ready for more responsibility.

We want someone who can help create a smooth, organized, patient-centered experience from the first phone call to checkout. Someone who can manage details, communicate clearly, protect the schedule, understand insurance, follow up with patients, and help the practice continue moving forward.

You do not need to be perfect at everything on day one, but you do need to be experienced, coachable, dependable, and willing to grow.

What You’ll Own
Greeting patients with warmth, professionalism, and confidence
Answering phones and helping patients feel taken care of from the first call
Scheduling new patients, hygiene visits, treatment visits, and follow-ups
Confirming appointments by phone, text, and email
Managing check-in and check-out efficiently
Verifying dental insurance benefits and updating insurance information
Helping prepare copays and patient estimates
Submitting, tracking, and following up on insurance claims
Assisting with billing questions, payments, and financial conversations
Presenting treatment plans when needed
Helping patients understand their next steps, insurance benefits, and payment options
Supporting hygiene recall and patient reactivation
Communicating with the clinical team to keep the day running smoothly
Protecting the schedule and helping reduce last-minute openings
Identifying ways to improve systems as the practice grows
What We’re Looking For
Minimum 1–2 years of dental front office experience required
Dental experience is non-negotiable for this role
Strong understanding of dental insurance, claims, and patient billing
Comfortable discussing treatment costs and payment options
Experience with treatment presentation is strongly preferred
Excellent communication skills in person and over the phone
Warm, friendly, polished, and professional demeanor
Strong computer skills and ability to learn new systems quickly
Organized, detail-oriented, and able to multitask without losing focus
Positive attitude and team-first mindset
Dependable, punctual, and accountable
Able to work independently without constant supervision
Comfortable in a growing office where systems will continue to develop
Willing to take ownership and grow into more responsibility over time
Software & Technology
We will be using:
Dentrix Ascend practice management software
Digital patient forms and communication systems
Digital X-rays
CBCT imaging
Experience with Dentrix Ascend is a plus.

Bonus Points If You Have Experience With
Dental insurance coordination
Claims follow-up
Treatment presentation
Case acceptance
Scheduling for production goals
Hygiene recall and reactivation
Patient financing
Social media or patient communication platforms
Spanish bilingual communication
Spanish bilingual is not required, but it would be a major plus.

You Might Be a Great Fit If You Are…
A true people person who can make patients feel welcome and comfortable
Experienced in dental front office systems and ready to keep growing
Confident discussing insurance, balances, and treatment costs professionally
Organized enough to keep the schedule, paperwork, claims, and communication moving
Positive, calm, and solution-focused during busy days
Someone who takes pride in doing things correctly
Comfortable being part of a new practice where your input matters
Interested in growing into a lead front office or management role over time
Excited to help build a practice, not just work in one
Compensation & Benefits
Competitive pay based on experience: $23–$28/hour
Higher compensation may be considered for candidates with strong dental front office, insurance coordination, treatment presentation, and leadership experience
Paid time off + holidays
Dental benefits for employee and family
Continuing education / professional development support
Opportunity to grow into a larger leadership role over time
Schedule
Monday, Wednesday, Friday, and 2 Saturdays per month.

Subject to change as the practice grows.

To Apply
Please send your resume — we’d love to hear from you and learn more about your dental front office experience and what you’re looking for in your next opportunity.

Pay: $23.00 - $28.00 per hour
Benefits:
Dental insurance
Employee discount
Paid time off
Work Location: In person