Dental Front Office Receptionist / Patient Care Coordinator

Job Overview
We are seeking a dynamic and detail-oriented Dental Front Office Receptionist / Patient Care Coordinator to join our vibrant dental practice. In this vital role, you will be the welcoming face of our clinic, ensuring a seamless patient experience from the moment they walk through the door. Your energetic approach and exceptional organizational skills will help coordinate appointments, manage patient records, handle insurance verifications, and support the clinical team with administrative tasks. This position offers an exciting opportunity to contribute to a positive patient journey while utilizing your comprehensive knowledge of dental and medical office procedures.

Duties
Greet patients warmly, schedule appointments, and manage patient check-in/check-out processes using dental practice management software such as Dentrix
Maintain and update patient records in Electronic Health Record (EHR) systems including eClinicalWorks and other medical documentation platforms
Assist with insurance verification, pre-authorizations, and explanation of treatment plans to patients
Answer multi-line phone systems professionally, provide excellent customer service, and address patient inquiries promptly
Review documentation for accuracy, ensure compliance with HIPAA regulations, and support health information management efforts
Support clinical staff by managing appointment schedules, coordinating care plans, and facilitating smooth clinic operations
Qualifications & Skills
Proven experience in a medical or dental office environment with strong familiarity of front desk operations and medical administrative support
Knowledge of dental terminology, CPT coding (Current Procedural Terminology), ICD-9/ICD-10 coding systems, and medical billing procedures
Proficiency in EMR (Electronic Medical Records) systems such as Dentrix, Eaglesoft, or similar platforms; experience with Epic, Meditech or Athenahealth is highly desirable
Excellent computer skills including Microsoft Office Suite (Word, Excel), typing skills (10 key typing), and familiarity with health information management software
Strong understanding of HIPAA regulations to ensure patient confidentiality and data security
Exceptional phone etiquette, customer service skills, and ability to handle multiple tasks efficiently in a fast-paced environment
Bilingual abilities are a plus to serve diverse patient populations effectively
Clinic or dental office experience is preferred; familiarity with insurance verification processes and medical coding is highly valued
Join our team where your enthusiasm meets purpose! We’re dedicated to creating a supportive environment that values your contributions while providing opportunities for professional growth. Be part of a passionate team committed to delivering outstanding patient care through efficient office management and exceptional service.

Pay: $17.00 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Opportunities for advancement
Paid time off
Work Location: In person