Dental Front Office

DENTAL COMMUNICATION & FINANCIAL SPECIALIST — FRONT OFFICE CAREER, NOT JUST A DESK JOB
Pathway Dental Group · Full-time · No nights, no weekends, no holidays
The front office is where the patient experience begins and ends. It takes someone who genuinely enjoys connecting with people, stays calm when things get tense, and takes pride in actually solving problems — not just answering phones. If that's you, we'd like to talk.

DOES ANY OF THIS HIT CLOSE TO HOME?

Dealing with irate patients while management expects you to just absorb it — no backup, no script, no support?

Working a front desk where your only job is to check people in and answer calls — nothing more, nothing less?

Watching your PTO disappear every time the doctor takes a day off?

Nights, weekends, and holidays — every time, without fail?

A practice that says "we're like family" but doesn't actually have your back when it counts?

Ready to leave retail or hospitality but not sure healthcare will give you a real shot?

These aren't edge cases — they're what we hear from nearly every candidate. We've built something different here on purpose.

WHAT WE DO DIFFERENTLY
✓ Consistent hours — Mon 8–5, Tue–Thu 7–4, Fri 7–1. No surprises.
✓ Your PTO is yours — it doesn't move when the doctor's schedule does.
✓ You'll have backup. Difficult patient situations are handled as a team with tools to respond.
✓ Patients who actually remember your name and come back because of the experience you gave them.
✓ A fully paperless, digital practice — modern tools, not outdated systems.
✓ A respectful environment where the team culture is protected, not just promised.

THIS IS NOT JUST A RECEPTIONIST ROLE
Our front office team members are trained across the full department. You'll build real, transferable skills and be trusted with meaningful responsibilities from day one.

Patient communication · Insurance coordination · Treatment presentations · Financial arrangements · Scheduling & flow · Cross-training rotations · Leadership opportunities
You'll play a direct role in helping patients get the treatment they need — and you'll feel it at the end of every day.

NO DENTAL EXPERIENCE? WE'RE OPEN TO THAT.

If you're coming from retail, hospitality, customer service, or another healthcare setting — and you're ready to commit to learning — we'll invest in you. What we need is someone who communicates well, handles pressure gracefully, and genuinely cares about getting it right.

This role suits you if: you're a natural with people, you stay composed when conversations get difficult, and you want to build something long-term — not just find a place to land.

If you have dental front office experience, that's a plus — as long as you're open to how we do things here. Our systems and culture are specific, and we need people who embrace that rather than default to old habits.

COMPENSATION & BENEFITS
Starting salary range depends on experience, with clear advancement opportunity.
✓ Medical & dental insurance
✓ 401K with employer contributions
✓ Paid vacation & sick time
✓ Tuition reimbursement
✓ Team bonus program
✓ Licensing support if needed
OUR HIRING PROCESS
We take this seriously — and we think you should too. You'll meet the actual team before any decision is made. We respect that you may need time to make a professional exit from where you are now, and we'll work with your timeline. The goal is to set you up for success before you ever walk in on day one.

Pay: $20.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Free parking
Health insurance
On-the-job training
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Referral program
Retirement plan
Vision insurance
Application Question(s):
Please confirm you are able to commit to our full time office hours.

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Work Location: In person