Dental Hygiene Coordinator

Position Overview
We are seeking an experienced, motivated, and patient-focused Dental Hygiene Coordinator to join our outstanding team.

The Hygiene Coordinator is responsible for managing the hygiene schedule, supporting an efficient flow of patients, and helping patients remain consistent with their recommended preventive care. The ideal candidate is organized, dependable, proactive, and comfortable communicating with patients in a warm and professional manner.

This position also works closely with our hygienists, doctors, dental assistants, and front-office team to create a smooth and positive experience for every patient.

Key Responsibilities
Manage and maintain a productive, well-organized hygiene schedule
Schedule patients for routine cleanings, periodontal maintenance, scaling and root planing, and other recommended hygiene services
Confirm upcoming appointments and proactively fill cancellations or openings
Contact overdue and inactive patients to help them return for recommended preventive care
Maintain and manage the hygiene continuing-care and patient-recall system
Keep an active short-call list to fill last-minute openings
Review future schedules and identify patients who need follow-up appointments
Clearly explain the importance of preventive care and recommended hygiene intervals
Communicate with patients in a caring, helpful, and non-transactional manner
Coordinate treatment and scheduling needs between the hygienists, doctors, assistants, and front-office team
Monitor patient flow and help keep the hygiene department running on schedule
Welcome patients, assist with check-in and check-out, and schedule their next appointments
Verify that patient information, insurance details, and required forms are current
Review insurance eligibility and hygiene benefits when needed
Collect patient payments and clearly communicate estimated financial responsibilities
Accurately document patient communications, appointment changes, and follow-up activities
Assist other front-office team members with incoming calls, scheduling, and general patient needs
Participate in team meetings and contribute ideas for improving scheduling, patient retention, and the overall patient experience
Protect patient confidentiality and follow HIPAA and office policies
Qualifications
Previous dental front-office or hygiene-coordination experience is strongly preferred
Experience using Dentrix Ascend or similar dental practice-management software
Understanding of dental terminology, hygiene procedures, periodontal treatment, insurance benefits, and patient-recall systems
Excellent telephone, written, and in-person communication skills
Ability to confidently communicate with patients and help them schedule recommended care
Ability to manage multiple priorities in a busy dental office
Strong attention to detail and accuracy
Willingness to support coworkers and work collaboratively as part of a team
Job Type: Full-time
Pay: $29.00 - $36.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Paid sick time
Professional development assistance
Referral program
Retirement plan
Work Location: In person