Dental Insurance Coordinator/ Front Desk

Dental Insurance Coordinator / Front Desk
About Oglethorpe Dental Center
Oglethorpe Dental Center is no ordinary dental practice. As a 50+ year legacy practice located in the heart of downtown Macon, we proudly serve patients from all walks of life and economic backgrounds.

Led by Dr. Brent Davis, our practice believes that access to quality dental care should extend to everyone, including those with limited financial resources. Our work is about more than simply making a living. We believe in serving our community, helping patients access the care they need, and making a meaningful difference in the lives of those we serve.

If you are looking for a career where your organizational and administrative skills are valued while also contributing to a greater purpose, Oglethorpe Dental Center may be the right place for you.

Position Overview
We are seeking a dynamic, dependable, and highly organized Dental Insurance Coordinator / Front Desk team member to join our practice.

This position works closely with our front office team to support daily check-in and check-out, scheduling, insurance verification, patient communication, and administrative operations. The ideal candidate will take pride in providing a welcoming, professional experience for every patient while helping our office operate efficiently.

This role will also assist with coordinating outside resources for periodic facility needs and may occasionally assist with errands for the office or doctor as needed.

We are looking for someone who is dependable, organized, professional, detail-oriented, and willing to contribute wherever needed to support the team.

Responsibilities
· Greet patients and visitors warmly and professionally.
· Manage front desk check-in and check-out procedures.
· Verify dental insurance benefits and eligibility.
· Post insurance payments accurately and maintain patient account information.
· Prepare, process, and follow up on insurance-related information as needed.
· Operate a multi-line phone system efficiently and professionally.
· Answer patient questions and route calls appropriately.
· Schedule and coordinate patient appointments and office activities.
· Maintain organized physical and electronic filing systems.
· Scan, copy, and maintain documents and patient records.
· Perform accurate data entry and general clerical duties.
· Respond to patient inquiries by phone and email with professionalism and courtesy.
· Assist with office calendar management and scheduling.
· Monitor and maintain office supply inventory.
· Coordinate with outside vendors or service providers when needed.
· Assist with occasional office or doctor errands.
· Maintain confidentiality and follow all applicable privacy and office procedures.
· Work collaboratively with the entire team to maintain a positive and efficient office environment.

Qualifications
Prior dental office experience is valuable but not required. We are looking for candidates whose experience, work ethic, and personality align with the purpose, mission, and philosophy of our practice.

The ideal candidate will have:
· Previous administrative, office management, customer service, or clerical experience.
· Strong computer skills and the ability to learn new software.
· Excellent organizational and time-management skills.
· The ability to prioritize multiple responsibilities in a fast-paced environment.
· Excellent verbal and written communication skills.
· Professional telephone etiquette.
· Experience with multi-line phone systems is preferred.
· Strong typing and data-entry skills.
· Excellent attention to detail and accuracy.
· The ability to maintain confidentiality and handle sensitive information professionally.
· A dependable attendance and work history.
· A positive attitude and willingness to learn.
· The ability to work independently while also functioning effectively as part of a team.

What We Value
We value people who understand that a successful dental practice is built on more than clinical care. It is built on reliability, teamwork, compassion, professionalism, and genuine concern for our patients.

We are especially interested in candidates who take pride in their work, follow through on responsibilities, communicate well with others, and understand the importance of being a dependable member of a small team.

Employment Opportunity
This is a paid position offering an opportunity to expand your administrative and office management skills while becoming part of a stable, community-focused dental practice.

A stable work history and excellent verifiable employer references are required.

Qualified candidates will be contacted by email with additional information regarding the position and the next steps in our interview process.

To streamline our hiring process, please do not contact the office directly by phone, fax, or email regarding this position.

Pay: $16.00 - $18.00 per hour
Benefits:
401(k)
401(k) matching
Paid time off
Work Location: In person