Dental Insurance Coordinator / Front Desk Team

Job Overview
We are seeking a dynamic and detail-oriented Insurance Coordinator / Front Desk Team member to join our dental team. We have a large, experienced Fee For Service office that is Out of Network with all PPOs. We have a history of almost 50 years of treating patients with compassionate care in SW Fort Worth. With over 1700 5-star reviews on Google, as well as multi-year runs of Best of Fort Worth Magazine awards, we are looking for motivated high performers and teammates.

Your expertise in insurance verification, claims management, and Dentrix will ensure seamless administrative support, accurate documentation, and excellent patient service. This position offers an exciting opportunity to contribute to a well-organized clinical environment while supporting the delivery of quality dental services.

Your primary responsibility will be working insurance claims, appeals, and verification of our patients with another insurance coordinator at the office. Working as a team will be paramount with the rest of the front desk staff. We have a total of 7 front desk staff that are cross trained in multiple areas, and you will be expected to fill in other front team roles if necessary.

Responsibilities
Greet patients and visitors warmly, providing exceptional customer service while managing multi-line phone systems and scheduling appointments efficiently
Verify insurance coverage and benefits using dental insurance knowledge
Review dental documentation for accuracy, completeness, and adherence to clinical confidentiality policies
Manage electronic health records (EHR) systems such as Dentrix, or similar platforms for accurate data entry and record keeping
Assist with insurance claims processing, follow-up on unpaid claims, and coordinate collections related to medical accounts
Support clinical staff by handling intake procedures, appointment scheduling, and maintaining organized medical records and filing systems
Maintain a thorough understanding of health information management practices to ensure compliance with HIPAA regulations and confidentiality standards
Requirements
Proven experience in medical office management or healthcare administrative support with clinic or dental office experience preferred
Strong knowledge of health insurance processes including verification, billing, and coding.

Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing preferred)
Exceptional customer service skills combined with professional phone etiquette and effective communication abilities on multi-line phone systems
Ability to review medical documentation thoroughly while maintaining attention to detail and clinical confidentiality policies
Bilingual skills are a plus to effectively serve diverse patient populations
Strong organizational skills with experience in filing, document review, and office management tasks
Join our team to make a meaningful impact by providing outstanding administrative support in a fast-paced healthcare environment. We’re dedicated to fostering a positive workplace where your skills are valued and your growth is supported.

Pay: $23.00 - $26.00 per hour
Benefits:
401(k)
Employee discount
Paid time off
Work Location: In person