full-time 5 days ago
Dental Lab Inside Territory Sales Associate
Apex Dental Laboratory Group
707 Sunshine Way, Greensboro, NC 27409
25/hr
About the Practice
21 Team Members
Other Software
Office Tour & Photos
Job Description
General Description of Function:
The Inside Sales Representative is a self-motivated, organized individual who thrives on building and maintaining relationships with current and prospective dental practices from within the lab. This role focuses on driving revenue growth through remote outreach, digital presentations, and high-level customer support. This position offers base pay plus unlimited commission potential.
Primary Responsibilities and Essential Functions of the Position:
Sales Strategy & Execution: Plan and manage effective remote sales strategies to reach or exceed account growth and revenue expectations
Relationship Management: Establish and develop relationships with current and prospective customers via telephone and digital platforms to generate new business
Remote Presentations: Conduct telephone calls, webinars, and virtual presentations to showcase laboratory services and products
Issue Resolution: Expedite the resolution of customer problems and complaints to ensure high satisfaction and retention
Internal Coordination: Partner with leadership and technical service groups to coordinate sales efforts and ensure case success
Practice Partnership: Act as a consultant to dental customers to assist in the success of their practice and the laboratory
Brand Representation: Professionally represent the laboratory during webinars, study clubs, and virtual educational programs
Outbound Activity: Maintain a high volume of daily activity, averaging 40–60 outbound calls and personalized follow-up emails to prospective and existing accounts
Lead Conversion: Successfully convert a set percentage of leads into active clinical accounts monthly
CRM Diligence: Ensure 100% accurate and real-time logging of all customer interactions, notes, and follow-up tasks
Skills and Abilities Required:
Communication: Excellent written and oral communication skills, with a mastery of telephone-based sales
Technical Proficiency: Advanced computer skills, specifically with MS Office products and virtual meeting platforms
Analytical Skills: Ability to analyze market data, plan remote selling activities, and provide accurate sales forecasts
Subject Matter Expertise: Ability to communicate complex dental lab procedures to a wide variety of audiences
Time Management: Superior ability to prioritize multiple tasks, projects, and high-volume outreach in a fast-paced environment
CRM Mastery: Proficiency in Evident and HubSpot to manage the sales pipeline and track customer lifecycles
Digital Communication: Expert-level use of Zoom, Microsoft Teams, or Google Meet for virtual consultations and product demonstrations
Lab Management Systems: Ability to quickly learn and navigate dental-specific lab management software (e.g., DLPlus or Magic Touch) to track case statuses and history
Minimum Education and Experience Required:
Professional inside sales or tele-sales experience, preferably in the dental or healthcare industry
High level of integrity, ethical standards, and a strong work ethic
Environmental Conditions/Equipment Used:
Regular use of office equipment, including computers, headsets, and multi-line phones
Physical Requirements:
Regularly required to sit for extended periods, stand, and reach
The Inside Sales Representative is a self-motivated, organized individual who thrives on building and maintaining relationships with current and prospective dental practices from within the lab. This role focuses on driving revenue growth through remote outreach, digital presentations, and high-level customer support. This position offers base pay plus unlimited commission potential.
Primary Responsibilities and Essential Functions of the Position:
Sales Strategy & Execution: Plan and manage effective remote sales strategies to reach or exceed account growth and revenue expectations
Relationship Management: Establish and develop relationships with current and prospective customers via telephone and digital platforms to generate new business
Remote Presentations: Conduct telephone calls, webinars, and virtual presentations to showcase laboratory services and products
Issue Resolution: Expedite the resolution of customer problems and complaints to ensure high satisfaction and retention
Internal Coordination: Partner with leadership and technical service groups to coordinate sales efforts and ensure case success
Practice Partnership: Act as a consultant to dental customers to assist in the success of their practice and the laboratory
Brand Representation: Professionally represent the laboratory during webinars, study clubs, and virtual educational programs
Outbound Activity: Maintain a high volume of daily activity, averaging 40–60 outbound calls and personalized follow-up emails to prospective and existing accounts
Lead Conversion: Successfully convert a set percentage of leads into active clinical accounts monthly
CRM Diligence: Ensure 100% accurate and real-time logging of all customer interactions, notes, and follow-up tasks
Skills and Abilities Required:
Communication: Excellent written and oral communication skills, with a mastery of telephone-based sales
Technical Proficiency: Advanced computer skills, specifically with MS Office products and virtual meeting platforms
Analytical Skills: Ability to analyze market data, plan remote selling activities, and provide accurate sales forecasts
Subject Matter Expertise: Ability to communicate complex dental lab procedures to a wide variety of audiences
Time Management: Superior ability to prioritize multiple tasks, projects, and high-volume outreach in a fast-paced environment
CRM Mastery: Proficiency in Evident and HubSpot to manage the sales pipeline and track customer lifecycles
Digital Communication: Expert-level use of Zoom, Microsoft Teams, or Google Meet for virtual consultations and product demonstrations
Lab Management Systems: Ability to quickly learn and navigate dental-specific lab management software (e.g., DLPlus or Magic Touch) to track case statuses and history
Minimum Education and Experience Required:
Professional inside sales or tele-sales experience, preferably in the dental or healthcare industry
High level of integrity, ethical standards, and a strong work ethic
Environmental Conditions/Equipment Used:
Regular use of office equipment, including computers, headsets, and multi-line phones
Physical Requirements:
Regularly required to sit for extended periods, stand, and reach
About Apex Dental Laboratory Group
Apex Dental Laboratory Group is a network of high-quality dental laboratories dedicated to providing exceptional customer service and consistent results. They prioritize individualized services, cutting-edge technology, and in-house production to ensure high-quality restorations. With a network of 21 laboratory partners and over 750 cumulative years of experience, they focus on client satisfaction and long-lasting partnerships.