full-time 5 days ago
Dental Medspa Patient Concierge/Front desk Coordinator
KLH Aesthetic Practice Consultant
Melrose, MA 02176
28.50 - 30.00/hr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
About Exquisite Dentistry
Exquisite Dentistry is a modern dental and medical aesthetics practice dedicated to delivering exceptional care and an elevated patient experience. Our patients expect more than outstanding clinical results. They expect personalized service, attention to detail, and a welcoming concierge experience from the moment they contact our office.
We are seeking an experienced Patient Concierge & Front Desk Coordinator who understands both the dental and MedSpa worlds. This individual will serve as the face of our practice, creating exceptional first impressions, nurturing patient relationships, and ensuring every patient feels valued, informed, and cared for throughout their journey.
This is an ideal opportunity for someone with experience in a dental office, MedSpa, cosmetic practice, wellness clinic, or luxury hospitality environment who enjoys building relationships, delivering outstanding service, and helping patients feel confident in their healthcare decisions.
Key Responsibilities
Concierge-Level Patient Experience
Welcome patients with warmth, professionalism, and attention to detail.
Deliver a high-touch, luxury experience both in person and over the phone.
Build meaningful relationships with patients and serve as a trusted point of contact.
Ensure every patient interaction reflects our commitment to exceptional service.
Create a welcoming, polished, and organized front office environment.
Front Desk & Scheduling Operations
Manage patient scheduling, confirmations, check-in, and check-out processes.
Coordinate appointments for dental and aesthetic services.
Maintain provider schedules and optimize appointment flow.
Handle incoming calls, patient inquiries, and new patient requests.
Support daily office operations and end-of-day administrative responsibilities.
Patient Communication & Follow-Up
Follow up with patients regarding pending treatment, referrals, and scheduling opportunities.
Maintain patient communication systems and follow-up tracking.
Support ongoing patient engagement and retention initiatives.
Review scheduling and patient updates during daily team huddles.
Qualifications
Required
Minimum 2 years of dental front desk or dental office experience.
Minimum 1-2 years of MedSpa, aesthetics, wellness, cosmetic medicine, or luxury healthcare experience.
Strong scheduling, administrative, and customer service skills.
Experience with EMR and CRM software.
Excellent communication and relationship-building abilities.
Highly organized with strong attention to detail.
Professional, polished, and positive demeanor.
Preferred
Experience in dentistry, facial aesthetics, injectables, skincare, wellness, or plastic surgery.
Background in luxury hospitality, concierge services, or high-end customer experience.
Experience with patient follow-up systems, scheduling coordination, and practice growth initiatives.
Passion for beauty, wellness, aesthetics, and patient care.
Compensation & Benefits
Competitive hourly pay: $28.50-$30.00/hour
Performance-based bonus opportunities
Medical insurance
Retirement plan
Paid Time Off (PTO)
Parental leave
Professional development assistance
In-house dental care
Complimentary and discounted aesthetic treatments
Career growth opportunities within a growing dental and aesthetic practice.
If you're passionate about creating exceptional patient experiences and have experience in both dentistry and aesthetics, we'd love to meet you. Join a practice where hospitality, wellness, beauty, and dentistry come together to deliver an elevated level of care.
Pay: $28.50 - $30.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Opportunities for advancement
Paid time off
Professional development assistance
Experience:
Medspa: 1 year (Required)
Dental: 2 years (Required)
Work Location: In person
Exquisite Dentistry is a modern dental and medical aesthetics practice dedicated to delivering exceptional care and an elevated patient experience. Our patients expect more than outstanding clinical results. They expect personalized service, attention to detail, and a welcoming concierge experience from the moment they contact our office.
We are seeking an experienced Patient Concierge & Front Desk Coordinator who understands both the dental and MedSpa worlds. This individual will serve as the face of our practice, creating exceptional first impressions, nurturing patient relationships, and ensuring every patient feels valued, informed, and cared for throughout their journey.
This is an ideal opportunity for someone with experience in a dental office, MedSpa, cosmetic practice, wellness clinic, or luxury hospitality environment who enjoys building relationships, delivering outstanding service, and helping patients feel confident in their healthcare decisions.
Key Responsibilities
Concierge-Level Patient Experience
Welcome patients with warmth, professionalism, and attention to detail.
Deliver a high-touch, luxury experience both in person and over the phone.
Build meaningful relationships with patients and serve as a trusted point of contact.
Ensure every patient interaction reflects our commitment to exceptional service.
Create a welcoming, polished, and organized front office environment.
Front Desk & Scheduling Operations
Manage patient scheduling, confirmations, check-in, and check-out processes.
Coordinate appointments for dental and aesthetic services.
Maintain provider schedules and optimize appointment flow.
Handle incoming calls, patient inquiries, and new patient requests.
Support daily office operations and end-of-day administrative responsibilities.
Patient Communication & Follow-Up
Follow up with patients regarding pending treatment, referrals, and scheduling opportunities.
Maintain patient communication systems and follow-up tracking.
Support ongoing patient engagement and retention initiatives.
Review scheduling and patient updates during daily team huddles.
Qualifications
Required
Minimum 2 years of dental front desk or dental office experience.
Minimum 1-2 years of MedSpa, aesthetics, wellness, cosmetic medicine, or luxury healthcare experience.
Strong scheduling, administrative, and customer service skills.
Experience with EMR and CRM software.
Excellent communication and relationship-building abilities.
Highly organized with strong attention to detail.
Professional, polished, and positive demeanor.
Preferred
Experience in dentistry, facial aesthetics, injectables, skincare, wellness, or plastic surgery.
Background in luxury hospitality, concierge services, or high-end customer experience.
Experience with patient follow-up systems, scheduling coordination, and practice growth initiatives.
Passion for beauty, wellness, aesthetics, and patient care.
Compensation & Benefits
Competitive hourly pay: $28.50-$30.00/hour
Performance-based bonus opportunities
Medical insurance
Retirement plan
Paid Time Off (PTO)
Parental leave
Professional development assistance
In-house dental care
Complimentary and discounted aesthetic treatments
Career growth opportunities within a growing dental and aesthetic practice.
If you're passionate about creating exceptional patient experiences and have experience in both dentistry and aesthetics, we'd love to meet you. Join a practice where hospitality, wellness, beauty, and dentistry come together to deliver an elevated level of care.
Pay: $28.50 - $30.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Opportunities for advancement
Paid time off
Professional development assistance
Experience:
Medspa: 1 year (Required)
Dental: 2 years (Required)
Work Location: In person
Requirements
• Administrative experience
• Customer retention
• Attention to detail
• Interpersonal skills
• Administrative experience (1–2 years)
• Med spa experience
• Sales
• Sales experience (1–2 years)
• EMR/EHR
• Customer retention
• Attention to detail
• Interpersonal skills
• Administrative experience (1–2 years)
• Med spa experience
• Sales
• Sales experience (1–2 years)
• EMR/EHR
About KLH Aesthetic Practice Consultant
KLH Aesthetic Consulting, with over 30 years of experience, specializes in helping medical aesthetic practices level up with strategic consulting, expert staff training, and personalized growth plans. Their tailored approach integrates analytics, technology, and staff training to enhance brand visibility, drive growth, and ensure success in the competitive medical aesthetics market.