Dental office Administrative/Receptionist

Overview
Join a dynamic dental practice as a Dental Office Administrative/Receptionist and become the friendly face and efficient coordinator that keeps our clinic running smoothly! In this vital role, you'll be the first point of contact for patients, managing appointments, handling administrative tasks, and ensuring seamless communication between patients and clinical staff. Your energetic approach and attention to detail will contribute to providing exceptional patient experiences and maintaining the highest standards of office efficiency. If you thrive in a fast-paced environment and are passionate about healthcare support, this opportunity is perfect for you!

Duties
Greet patients warmly, schedule appointments, and manage patient check-in/check-out processes using Electronic Health Record (EHR) systems such as Epic, Meditech, or eClinicalWorks
Verify patient insurance coverage, process Dental billing and collections, including Dental insurance claims using knowledge of HIPAA regulations and CPT/ICD coding standards
Maintain accurate medical records by reviewing documentation for completeness and compliance with clinical confidentiality policies
Handle phone communication with professionalism, providing excellent customer service while managing appointment scheduling, patient inquiries, and follow-up calls
Manage electronic health records (EHR/EHR systems), ensuring proper documentation review, filing, and data entry with proficiency in Microsoft Office tools
Support clinical staff by coordinating care plans, assisting with medical administrative support tasks, and managing medical records efficiently
Perform clerical duties such as filing, 10-key typing, data entry, and maintaining organized office files to ensure smooth daily operations
Skills
Strong knowledge of Dental terminology, health information management, and electronic health records (EHR) systems.

Experience with dental coding including CDT codes, ICD-9/10 codes for accurate billing and documentation review
Familiarity with insurance processes including Dental billing procedures and Dental insurance policies
Excellent customer service skills with phone etiquette and professional communication abilities
Bilingual capabilities are a plus to effectively serve diverse patient populations
Proven clinic experience or dental clinic experience preferred; strong office experience in a healthcare setting is highly valued
Proficiency in Microsoft Office suite (Word, Excel) along with computer skills necessary for efficient office management
Ability to handle sensitive information confidentially following HIPAA guidelines while managing medical records and documentation review processes
Demonstrated organizational skills with attention to detail in filing, scheduling, and maintaining accurate records
Prior experience in medical administrative support or front desk roles within healthcare environments enhances your fit for this position
Embark on a rewarding career where your organizational talents and compassionate service make a meaningful difference in patients’ lives!

Pay: $20.00 - $23.00 per hour
Expected hours: 35.0 – 42.0 per week
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Work Location: In person