full-time 16 days ago
Dental Office Check-In/ Patient Coordinator
Custom Dental
3290 Tri City Dr, Newcastle, OK 73065
17 - 20/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Description:
Full Time position: M 8-5, T 8-6, W 8-5, TH 8-6, Friday 8-5 (every other Friday)
Position Summary
The Dental Office Check-In / Patient Coordinator is responsible for ensuring an efficient, smooth, and welcoming experience for every patient. This role supports the overall flow of the practice by maintaining an accurate schedule, completing administrative tasks, and communicating effectively with both patients and team members. The primary purpose of this position is to keep the office running efficiently by managing patient intake, maintaining accurate records, and supporting the administrative needs of the front office.
Key Responsibilities
Patient Check-In & Front Desk Operations
Greet and check in all patients promptly and professionally.
Ensure required patient forms are completed and updated prior to appointments.
Maintain a clean, organized, and welcoming front desk environment.
Answer and manage a multi-line phone system efficiently and courteously.
Scheduling & Records Management
Schedule patients in the appropriate columns following office protocols.
Maintain accurate and up-to-date patient records in Dentrix.
Manage daily schedule flow, including new patients, recall appointments, cancellations, and rescheduling.
Send digital forms, appointment reminders, and confirmations.
Insurance & Financial Support
Update charts with current dental insurance information.
Assist the Financial Coordinator with insurance verification or financial tasks as needed.
Ensure accurate documentation to support billing and claims processes.
Communication Expectations
Communicate clearly with clinical team members regarding patient needs, schedule changes, or critical information.
Handle patient communication via text, phone, and email, including follow-up calls and treatment reminders.
Represent the practice with professionalism, warmth, and helpfulness in all interactions.
Technology & Systems
Dentrix practice management software
Dental Intel
Multi-line phone system
Digital communication and forms platforms
Requirements:
Qualifications & Experience
Customer service experience required.
Dental office experience is not required; training will be provided.
Ability to learn dental terminology, scheduling protocols, and practice workflows.
Soft Skills & Competencies
Friendly, welcoming, and patient-focused demeanor
Highly organized with strong attention to detail
Calm under pressure and able to multitask in a fast-paced environment
Helpful, collaborative, and team-oriented
Strong verbal communication skills
Full Time position: M 8-5, T 8-6, W 8-5, TH 8-6, Friday 8-5 (every other Friday)
Position Summary
The Dental Office Check-In / Patient Coordinator is responsible for ensuring an efficient, smooth, and welcoming experience for every patient. This role supports the overall flow of the practice by maintaining an accurate schedule, completing administrative tasks, and communicating effectively with both patients and team members. The primary purpose of this position is to keep the office running efficiently by managing patient intake, maintaining accurate records, and supporting the administrative needs of the front office.
Key Responsibilities
Patient Check-In & Front Desk Operations
Greet and check in all patients promptly and professionally.
Ensure required patient forms are completed and updated prior to appointments.
Maintain a clean, organized, and welcoming front desk environment.
Answer and manage a multi-line phone system efficiently and courteously.
Scheduling & Records Management
Schedule patients in the appropriate columns following office protocols.
Maintain accurate and up-to-date patient records in Dentrix.
Manage daily schedule flow, including new patients, recall appointments, cancellations, and rescheduling.
Send digital forms, appointment reminders, and confirmations.
Insurance & Financial Support
Update charts with current dental insurance information.
Assist the Financial Coordinator with insurance verification or financial tasks as needed.
Ensure accurate documentation to support billing and claims processes.
Communication Expectations
Communicate clearly with clinical team members regarding patient needs, schedule changes, or critical information.
Handle patient communication via text, phone, and email, including follow-up calls and treatment reminders.
Represent the practice with professionalism, warmth, and helpfulness in all interactions.
Technology & Systems
Dentrix practice management software
Dental Intel
Multi-line phone system
Digital communication and forms platforms
Requirements:
Qualifications & Experience
Customer service experience required.
Dental office experience is not required; training will be provided.
Ability to learn dental terminology, scheduling protocols, and practice workflows.
Soft Skills & Competencies
Friendly, welcoming, and patient-focused demeanor
Highly organized with strong attention to detail
Calm under pressure and able to multitask in a fast-paced environment
Helpful, collaborative, and team-oriented
Strong verbal communication skills
About Custom Dental
Custom Dental of Newcastle is a family-friendly dental practice in Newcastle, OK, dedicated to maintaining a high standard of care for all patients. Their experienced team strives to make every patient feel at home and offers a complete range of services, from preventive care to custom cosmetic dentistry and orthodontics.